Ilya Gitelman
Summary
Quick learning , motivated, and adaptable team player skilled in maintaining professional client relationships and providing exceptional customer service. Proficient in technical writing, critical thinking, and bilingual communication, seeking to contribute creativity and adaptability to a dynamic work environment,
Overview
9
9
years of professional experience
Work History
Story Producer
Arbor
04.2021 - 07.2024
- Develop and execute comprehensive storytelling strategies that not only captivate clients' stories but also drive meaningful engagement and emotional connection with Arbor's target audience, effectively strengthening brand loyalty and customer relations.
- Implement AI-driven software tools, such as Descript and Trint, to enhance the editing and arrangement process of customer stories, ensuring efficiency and accuracy in capturing and preserving clients' narratives for Arbor's storytelling formats.
- Developed Arbor's Quality Assurance protocols and corresponding comprehensive rubric for assessing product quality. Ensured that all products met established quality standards and aligned with Arbor's brand messaging, maintaining consistency and excellence in every storytelling experience delivered to clients.
- Developed the training protocols that are used to train all new Arbor Employees.
Admissions Adviser
Post University
12.2017 - 03.2020
- Provide personalized support and guidance to prospective students, ensuring a smooth transition from the admissions process to enrollment in their first classes, thus increasing student retention and satisfaction rates at Post University.
- Collaborate with the financial aid office to streamline the process of applying for financial aid for starting students, ensuring they receive timely and accurate information to make informed decisions about their educational journey at Post University.
- Achieved and maintained highest student enrollment and retention rates by implementing proactive personal support strategies ensuring a positive experience and successful outcomes for new students.
Legal Administrative Assistant
Law Office Of Attorney Kathryn Braun
06.2015 - 02.2023
- Assist in drafting and proofreading legal documents, ensuring accuracy and adherence to legal standards set by the attorney and the firm.
- Develop and successfully implement practices that significantly heighten office organization and efficiency.
- Implement effective document management strategies to organize and maintain physical and digital files, ensuring quick retrieval of necessary legal documents and materials.
- Establish and maintain professional relationships with clients, providing exceptional customer service and ensuring their needs are met in a timely and efficient manner, increasing client satisfaction and loyalty to the law office.
Education
Bachelor of Arts - Media Studies
Southern Connecticut State University
New Haven, CTSkills
- Story Development
- Film Cutting and Editing
- Critical Thinking
- Post-production
- Attention to Detail
- Teamwork and Collaboration
- Storyboarding
- Stories Editing
- Technical Writing
- Creative Storytelling
- Excellent Communication
- Relationship Building
- Customer Relations
Interests
A professional musician with over two decades of performance, recording, and teaching experience; with several bands/ projects receiving regional and national acclaim. Of of the other great passions of my life is the game of chess, which has played an important role in my life since being taught how to play at a very early age. Though I now play mostly for recreation, I had several first place finishes from my time as a tournament player. I am an avid fitness enthusiast with experience in weightlifting, boxing, and Brazilian Jiu- Jitsu.
Timeline
Story Producer
Arbor
04.2021 - 07.2024
Admissions Adviser
Post University
12.2017 - 03.2020
Legal Administrative Assistant
Law Office Of Attorney Kathryn Braun
06.2015 - 02.2023
Bachelor of Arts - Media Studies
Southern Connecticut State University
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