Ilya Mikhailov
Newton Center,MA
Summary
Skilled in customer service and cash management, I significantly enhanced checkout efficiency at Stop and Shop Supermarket, reducing wait times. Excelled in cash handling and problem-solving, becoming a key figure in the Cash Office And Front-End. Proficiency in Google documents, Google sheets. Verbal communication, ensuring accurate transactions and customer satisfaction. Speak Russian and English.
For additional questions or references regarding my experience as a Customer Service Supervisor/Cash Office Associate, please feel free to contact my former Stop and Shop store managers:
Bill Nobile - (781) 608 - 5228
Matt Kisthart - (781) 960 – 8775 )
Overview
2
2
years of professional experience
Work History
Retail Associate
Home Goods Store
Newton , MA
04.2025 - Current
Customer Assistance
Payment Processing
Returns Processing
Cash Register Operation
Customer Service
Effective Communication
Strong Mathematical Accuracy and Attention to Detail
Markdowns
Loss Prevention Procedures
Customer Issue Resolution
Customer Service Supervisor/Cash Office Associate
Stop and Shop Supermarket
Newton, MA
08.2023 - 12.2023
Payment Collection
Payment Processing
Money Handling
Cash Handling
Cash Register Operation
Cash Drawer Balancing
Cash Office Management
Safe Balancing and Documentation
Money Orders Processing
Daily and Weekly Financial Reports
Refunds and Exchanges Processing
Returns Processing
Voids and Overrides
Customer Assistance
Customer Service
Customer Issue Resolution
Monitoring Self-Checkout Registers
Supervising Front-End Operations
Supervising Cashiers
Training and Coaching Cashiers
Inventory Control
Time and Break Management
Human Resources Managment
Ensuring Compliance with Store Policies
Loss Prevention Procedures
Effective Communication
Strong Mathematical Accuracy and Attention to Detail
Cashier
Stop and Shop Supermarket
Newton, MA
12.2022 - 05.2023
Customer Assistance
Payment Processing
Returns Processing
Cash Register Operation
Self-Checkout Register Operation
Customer Service
Education
Bachelor of Arts - IR, POLSCI, ECON, MGT, SOC.
UMass Boston
Massachusetts 08-2024
High School Diploma -
Kolibri Private School
Moscow, Russia05-2018
Skills
Customer Assistance
Payment Processing
Written and Verbal Communication
Cash Handling
Returns Processing
Human Resources Management
Problems Solving
Time Management
Cash Register Operation
Cash Office Management
Customer Service
Cash Drawer Balancing
Mathematics
Google Documents
Google Forms
Google Sheets
Google Presentations
Microsoft Word
Microsoft Excel
Effective Communication
Customer Issue Resolution
Languages
English
Professional
Russian
Native/ Bilingual
Italian
Elementary
German
Elementary
Timeline
Retail Associate
Home Goods Store
04.2025 - Current
Customer Service Supervisor/Cash Office Associate
Stop and Shop Supermarket
08.2023 - 12.2023
Cashier
Stop and Shop Supermarket
12.2022 - 05.2023
Bachelor of Arts - IR, POLSCI, ECON, MGT, SOC.
UMass Boston
High School Diploma -
Kolibri Private School
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