Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilyana Almaraz

Surprise,AZ

Summary

I am an energetic and positive individual with strong interpersonal and communication skills. I am knowledgeable about operational procedures and customer service, bringing effective team coordination skills and training abilities. Additionally I am capable of fostering a productive work environment that enhances team performance.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonald's
01.2025 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members the correct procedures for all areas of operations.
  • Greeted customers with a smile and provided friendly service as well as professionally handling every need.
  • Maintained current knowledge of all team position requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set a positive example for team members by providing high-quality, efficient service.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Encouraged a customer-first mindset among crew members.

Crew Member

Arby's
10.2023 - 12.2024
  • Worked front counter, drive-thru, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from the management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Enhanced customer experiences by quickly addressing and resolving complaints.

Crew Member

Rubio's Coastal Grill
08.2022 - 08.2023


  • Provided exceptional customer service, addressing concerns/issues promptly and professionally.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

Education

No Degree - Nursing

Northern Arizona University
Flagstaff, AZ
05-2028

High School Diploma -

Liberty High School
Peoria, AZ
05-2023

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Active listening
  • Decision-making
  • Safe food handling
  • POS systems
  • Opening and closing procedures
  • Complaint resolution
  • Motivational skills

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Crew Trainer

McDonald's
01.2025 - Current

Crew Member

Arby's
10.2023 - 12.2024

Crew Member

Rubio's Coastal Grill
08.2022 - 08.2023

No Degree - Nursing

Northern Arizona University

High School Diploma -

Liberty High School

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