Zeynel Turhan
Kihei,HI
Summary
Dynamic and ambitious, I've forged my career path from entry-level roles to the position of Housekeeping Supervisor at a prominent nationwide company. With a track record of maintaining the reputation and brand integrity of esteemed properties such as Grand Wailea, I consistently deliver exceptional results. I thrive on continuous learning, eagerly absorbing knowledge in any environment. Outside of work, you'll find me indulging my passion for beach volleyball.
Overview
2
2
years of professional experience
Work History
Housekeeping Supervisor
BOH Concepts
03.2024 - Current
- Lead a dedicated team of housekeeping staff as a representative of BOH Concepts, ensuring the highest standards of cleanliness and guest satisfaction at Andaz Maui.
- Provide comprehensive training to new team members, ensuring they possess the skills and knowledge necessary to meet the exacting standards of the hotel.
- Conduct thorough inspections of every guest room prior to check-in to guarantee compliance with hotel cleanliness requirements and uphold the brand's reputation for excellence.
- Coordinate schedules and assignments to optimize efficiency and productivity, ensuring adequate coverage to meet fluctuating demands while adhering to labor regulations and budgetary constraints.
Housekeeping Inspector
BOH Concepts
10.2023 - 03.2024
- Meticulously inspect guest rooms and public areas at Grand Wailea to ensure adherence to the highest standards of cleanliness and maintenance.
- Conduct thorough evaluations of room amenities, fixtures, and facilities to identify any discrepancies or issues, promptly addressing them to maintain the hotel's pristine appearance and guest satisfaction.
- Collaborate with housekeeping and maintenance teams to implement corrective actions and preventive measures based on inspection findings, contributing to continuous improvement initiatives and operational efficiency.
- Compile detailed inspection reports documenting observations, findings, and recommendations for improvement, providing valuable insights to management for strategic decision-making and resource allocation.
Room Attendant
BOH Concepts
07.2023 - 10.2023
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Paralegal Team Leader
Akkoc, Erdogan & Kalyoncu LLP
10.2022 - 07.2023
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
Houseperson
BOH Concepts
07.2022 - 10.2022
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Helped improve response times by reporting urgent maintenance issues to appropriate departments swiftly.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Ensured consistent quality of service by adhering to established housekeeping procedures and checklists.
Breakfast Attendant
BOH Concepts
07.2022 - 10.2022
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
- Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
Bar Cook
BOH Concepts
07.2022 - 10.2022
- Enhanced customer satisfaction by efficiently preparing and presenting dishes suitable for the bar.
- Reduced food waste through careful inventory management and the implementation of creative daily specials using surplus ingredients.
- Supported a positive work environment through effective communication, teamwork, and the timely resolution of conflicts among staff members.
Education
No Degree - English Language Teaching
Gazi University
Ankara, TurkeySkills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Staff Training and Development
- Sanitation Standards
- Performance Improvements
- Inter-department collaboration
- Legal writing
- Database Research
- Legal Analysis
Languages
English
Turkish
Timeline
Housekeeping Supervisor
BOH Concepts
03.2024 - Current
Housekeeping Inspector
BOH Concepts
10.2023 - 03.2024
Room Attendant
BOH Concepts
07.2023 - 10.2023
Paralegal Team Leader
Akkoc, Erdogan & Kalyoncu LLP
10.2022 - 07.2023
Houseperson
BOH Concepts
07.2022 - 10.2022
Breakfast Attendant
BOH Concepts
07.2022 - 10.2022
Bar Cook
BOH Concepts
07.2022 - 10.2022
No Degree - English Language Teaching
Gazi University
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