Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilynn Aragon

Albuquerque,NM

Summary

Dynamic Scheduling Coordinator at Mike's Quality Painting with a strong work ethic and exceptional problem-solving skills. Successfully streamlined scheduling processes, enhancing team efficiency and reducing conflicts. Proficient in calendar coordination and customer relationship management, fostering collaboration and improving service delivery. Committed to maintaining high standards of organization and communication.

Overview

23
23
years of professional experience

Work History

Scheduling Coordinator

Mike's Quality Painting
02.2025 - Current
  • Coordinated schedules for multiple departments, ensuring timely allocation of resources.
  • Assisted in maintaining accurate records of appointments and meetings.
  • Communicated with team members to confirm availability and adjust schedules as needed.
  • Supported project management by organizing timelines and deadlines effectively.
  • Monitored calendar updates, providing reminders to prevent scheduling conflicts.
  • Implemented organizational tools to streamline scheduling processes across teams.
  • Developed initial procedures for tracking changes in project schedules efficiently.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers with product selection and provided detailed information on features and benefits.
  • Collaborated with team members to improve service efficiency and enhance customer satisfaction.
  • Handled complaints professionally, turning negative experiences into positive resolutions for customers.
  • Maintained knowledge of company policies and product offerings to provide informed support to customers.
  • Supported training initiatives for new staff by sharing best practices in customer service processes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Fabrication Operator

Intel
09.2021 - 02.2024
  • Operated fabrication equipment to assemble components accurately and efficiently.
  • Followed safety protocols to maintain a secure work environment.
  • Assisted in quality control inspections, ensuring adherence to specifications.
  • Collaborated with team members to streamline production processes.
  • Maintained clean and organized workstations for optimal productivity.
  • Documented production data and reported discrepancies for resolution.
  • Provided training, support, direction and mentorship to continually develop employee work habits, job skills and safety practices.

Office Manager

Rio Rancho Glass
09.2018 - 08.2021
  • Managed office operations to enhance efficiency and productivity.
  • Coordinated schedules, meetings, and travel arrangements for staff.
  • Developed and implemented streamlined filing systems for improved document retrieval.
  • Oversaw inventory management, ensuring adequate supplies for daily operations.
  • Trained new employees on office procedures and company policies.
  • Maintained accurate records of expenses and budget allocations for the office.
  • Improved communication channels among team members to foster collaboration.
  • Assisted in planning corporate events, enhancing employee engagement and morale.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Office Manager

QC Financial Services
09.2002 - 03.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

No Degree -

CNM
Albuquerque, NM

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Teamwork and collaboration
  • Time management skills
  • Attention to detail
  • Schedule management
  • Strategic planning
  • Critical thinking
  • Staff coordination
  • Scheduling proficiency
  • Customer relationship management
  • Office administration
  • Effective multitasking
  • Deadline oriented
  • Scheduling
  • Skilled in [software]
  • Telephone etiquette
  • Daily timekeeping
  • Office management
  • Administrative duties
  • Customer service and support
  • Production scheduling
  • Documentation and reporting
  • Program organization
  • Project scheduling
  • Calendar coordination
  • Confidentiality requirements
  • Documentation skills
  • Schedule organization
  • Interpersonal relationships
  • Data analysis skills
  • Bookkeeping
  • Staff management
  • Experience performing clerical duties

Languages

Spanish
Limited Working

Timeline

Scheduling Coordinator

Mike's Quality Painting
02.2025 - Current

Fabrication Operator

Intel
09.2021 - 02.2024

Office Manager

Rio Rancho Glass
09.2018 - 08.2021

Office Manager

QC Financial Services
09.2002 - 03.2018

No Degree -

CNM

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Ilynn Aragon