Ilynne Uribe
Beaumont,CA
Summary
Positive and dedicated professional with a proven track record at Fast5xpress and Petsmart, excelling in customer service and cash register operations. Recognized for achieving high customer satisfaction through effective conflict resolution and attention to detail. A fast learner who thrives in fast-paced environments, making sales, and is committed to maintaining safety, positivity, and professionalism.
Overview
4
4
years of professional experience
Work History
PetSmart Pet Associate
PetSmart
09.2025 - Current
- Provided exceptional customer service by assisting pet owners with product selection and care advice.
- Supported team members in maintaining cleanliness and safety standards throughout the store.
- Handled cash register transactions, ensuring accuracy in sales processing and end-of-day reconciliation.
- Participated in promotional events, effectively communicating product knowledge to customers.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Stocked shelves efficiently, ensuring products were organized and accessible for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Provided daily care and feeding for various pets, ensuring health and well-being.
- Administered medications as directed, monitoring pet responses and reporting concerns to managers.
- Maintained clean and safe environments for pets through regular cleaning and sanitation practices.
- Developed strong relationships with pet owners, enhancing customer satisfaction and trust.
Car Wash Employee
Fast5xpress
03.2025 - 08.2025
- Directed vehicles inside tunnel with caution.
- Prepared car wash for daily operation by installing trashcans, connecting hoses, and air compressors.
- Educated customers on available services and saving opportunities, including memberships and special promotions.
- Inspected and maintained equipment throughout self-service and vehicle wash areas.
- Maintained a clean environment and work space.
- Performed cleaning duties.
- Restocked merchandise when needed.
- Achieved customer satisfaction by providing high-quality professional service.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Made sales though memberships.
Cashier
Alberto’s Mexican Restaurant
06.2022 - 07.2022
- Greeted customers entering store and responded to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers with a positive attitude.
- Helped customers complete purchases.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Restocked and organized front bar.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cleaning duties.
Education
Associates In Science And Health -
Mt. San Jacinto College
San Jacinto, CAHigh School Diploma -
21st Century Learning Institute
Beaumont, CA06-2024
Skills
- Excellent customer service
- Positive attitude
- Fast learner
- Fast pace worker
- Conflict resolution
- Problem solver
- Team-worker
- Attention to detail
- Chemical handling
- Safety procedures
- Professional appearance
- Cash register operation
- Flexible work schedule
Languages
English
Full Professional
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
PetSmart Pet Associate
PetSmart
09.2025 - Current
Car Wash Employee
Fast5xpress
03.2025 - 08.2025
Cashier
Alberto’s Mexican Restaurant
06.2022 - 07.2022
Associates In Science And Health -
Mt. San Jacinto College
High School Diploma -
21st Century Learning Institute
Hobbies
- Gardening
- Any outdoor activities
- Baking
- Cooking
- Arts and crafts