Ilyssa Amaya
Rio Grande City,TX
Summary
Dynamic professional with extensive experience at Texas Health and Human Service Commission, excelling in client engagement and analytical thinking. Proven track record in case reading management and mentoring, enhancing team productivity through innovative strategies. Committed to continuous improvement and adept at fostering strong relationships, driving client retention and satisfaction.
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
14
14
years of professional experience
Work History
Texas Work Advisor III
Texas Health and Human Service Commission
06.2016 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Utilized advanced tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning. Along side mentoring case reading all assignments submitted.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Advised clients on risk management strategies to protect assets against market volatility.
- Developed comprehensive risk assessment tool, enabling more precise investment recommendations.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
- Enhanced team productivity with introduction of streamlined processes for client assessments and follow-ups.
- Fostered culture of innovation within advisory team, encouraging adoption of new technologies and methodologies.
- Transformed client financial outcomes by integrating advanced analytical tools into investment decision-making process.
- Facilitated workshops on financial planning for high-net-worth individuals, improving their understanding of wealth management.
- Collaborated with cross-functional teams to launch series of successful financial education seminars.
- Used standardized assessments to evaluate abilities, interests and characteristics of different students.
- Advised students on educational, career and social opportunities.
- Educated students on college admissions process and scholarship requirements.
- Optimized operational efficiency by implementing CRM system tailored to advisory services.
- Led team in development of digital advisory platform, enhancing accessibility and engagement for clients.
Personal Trainer
Iron Beauty Fitness
01.2016 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Increased client retention through consistent communication, motivation, and support.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Designed specific workout systems for individual clients based on performance ability.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Led recovery and flexibility sessions to reduce risk of injury and improve overall physical wellness.
- Boosted client confidence and skillset with targeted strength training and conditioning programs.
Front Service Clerk
Golds Gym ~
08.2011 - 12.2014
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Science - Rehabilitation Science
University of Texas Pan American
Edinburg, TX12-2014
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Strategic planning
- Problem-solving
- Training and mentoring
- Conflict resolution
- Presentations and public speaking
- Decision-making
- Client engagement
- Research
- Student development
- Customer service
- Active listening
- Goal setting
- Teamwork and collaboration
- Multitasking
- Multitasking Abilities
- Staff supervision
- Task prioritization
- Public speaking
- Student support
- Orientation programs
- Interview skills instruction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Texas Work Advisor III
Texas Health and Human Service Commission
06.2016 - Current
Personal Trainer
Iron Beauty Fitness
01.2016 - 06.2016
Front Service Clerk
Golds Gym ~
08.2011 - 12.2014
Bachelor of Science - Rehabilitation Science
University of Texas Pan American
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