Ilyza Albeno

• Manage high-volume inbound calls, assess caller needs, and route to appropriate departments with accuracy and professionalism.

• Conduct resource research for callers seeking community support and provide relevant referrals.

• Screen individuals for the Housing Stability program, gather required information, and document details.

• Welcome and check in clients entering the office, verify appointment details, and notify staff to ensure timely service.

• Maintain confidentiality while supporting sensitive client situations with compassion and discretion.

CHW Skills: Identifying areas of need, gathering resources for clients, care coordination.

• Worked closely with nurses and therapists to coordinate patient home-care visits.
• Spoke with patients daily, answered questions about their care, and helped solve any issues with kindness.
• Entered and updated patient information in WellSky/Kinnser and other systems.
• Helped patients with insurance questions, authorizations, and billing concerns.
• Kept track of patient needs, concerns, and follow-ups to support smooth care.

CHW Skills: Communication, care coordination, patient support, documenting information.

• Helped customers over the phone by listening to their concerns and finding solutions.
• Followed up with customers to make sure their issues were resolved.
• Worked with teammates to provide helpful and positive service.
• Handled service requests and answered questions clearly and patiently.

CHW Skills: Active listening, problem solving, relationship building, customer support.

• Helped raise awareness about drug and alcohol prevention in the community.
• Assisted with organizing meetings, events, and youth programs.
• Supported presentations that taught young people about healthy choices.
• Completed basic office tasks like filing and organizing documents.

CHW Skills: Health education, community outreach, youth engagement, organizing activities.