Ilyza English
Las Vegas,NV
Summary
Accomplished Business Administrator equipped with 2 years of diverse and progressive experience in project and program management. Detail oriented and communication savvy with record of successful project integration. Skilled at defining and controlling scope, achieving project objectives, managing and building cross-functional teams.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Business Officer
Las Vegas College
Las Vegas , NV
10.2021 - Current
- Maximized cash flow through optimal billing and collection processes.
- Utilized company's accounting systems to review reports and prepare assessments.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Financial Aid Representative
Las Vegas College
Las Vegas , NV
10.2020 - 10.2021
- Counseled students and parents about financial aid options and program details.
- Answered over 100 customer communications per day via telephone, email and web chat.
- Performed needs analysis of applications, accounting for financial and [Type] background information.
- Provided financial aid counseling to enrolled and prospective students.
Front Desk Receptionist/Office Assistant
Las Vegas College
Las Vegas , NV
08.2020 - 10.2020
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
Front Desk Receptionist
Kintsu Med Spa Wellness
Davis, CA
01.2019 - 02.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
Cocktail Server
Texas Station Casino
Las Vegas, NV
04.2014 - 10.2018
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Answered customers' questions, recommended items, and recorded order information.
Education
No Degree - Phlebotomy
Pima Medical Institute
Las Vegas, NV 05.2001 -
No Degree - Aesthetician
G Skin & Beauty Institute
Henderson, NV 09.2022 - 05.2023
Skills
Time management
Identifying best practices
Project Management
Familiarity with SEC and NYSE rules
Partnering with cross-functional disciplines
Office administration
Customer/Client relations
Multi-line Telephone Systems
Verbal and written communication
Mail handling
Cash handling
Reservation coordination
Group reservations management
Self-Motivated
MS Office
Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
No Degree - Aesthetician
G Skin & Beauty Institute
09.2022 - 05.2023
Business Officer
Las Vegas College
10.2021 - Current
Financial Aid Representative
Las Vegas College
10.2020 - 10.2021
Front Desk Receptionist/Office Assistant
Las Vegas College
08.2020 - 10.2020
Front Desk Receptionist
Kintsu Med Spa Wellness
01.2019 - 02.2020
Cocktail Server
Texas Station Casino
04.2014 - 10.2018
No Degree - Phlebotomy
Pima Medical Institute
05.2001 -