Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ilze Prinsloo

Bluebell

Summary

Knowledgeable Teacher's Aide with solid background in developing engaging lesson plans and fostering positive learning environment. Successfully guided students to achieve academic milestones through innovative teaching methods. Demonstrated proficiency in classroom management and curriculum development.

Overview

15
15
years of professional experience

Work History

Server

Bluebell Store & Grill
06.2024 - 11.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Teacher Assistant/Aide Assistant

Edufarm Tutor Centre
01.2023 - 10.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Enhanced literacy skills with targeted reading programs.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Veterinary Receptionist

Hartbeespoort Animal Clinic
12.2022 - 05.2023
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Entered data from pet records and office visits into computer system.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Supported veterinary team with efficient management of supplies, ensuring all necessary materials were available for procedures.

Veterinary Store Manager

Animal Antics Veterinary Store
08.2016 - 12.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Veterinary Receptionist

Monument Park Animal Clinic
10.2009 - 07.2016
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
  • Increased accuracy of medical records by diligently updating patient information during each visit.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

Hoerskool Gerrit Maritz
Pretoria, South Africa

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Professional appearance
  • Team collaboration
  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Motivating students
  • Student engagement
  • Behavior management

Languages

English
Native or Bilingual
Afrikaans
Native or Bilingual

Timeline

Server

Bluebell Store & Grill
06.2024 - 11.2024

Teacher Assistant/Aide Assistant

Edufarm Tutor Centre
01.2023 - 10.2023

Veterinary Receptionist

Hartbeespoort Animal Clinic
12.2022 - 05.2023

Veterinary Store Manager

Animal Antics Veterinary Store
08.2016 - 12.2021

Veterinary Receptionist

Monument Park Animal Clinic
10.2009 - 07.2016

Hoerskool Gerrit Maritz

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