Ashley Gutierrez

Work History

Accounting Technician I

City Of Santa Maria

Santa Maria, CA

04.2024 - Current

Screened company accounts receivable, accounts payable, payroll processing and general ledger transactions.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Gathered, evaluated and summarized account data in detailed financial reports.
Input financial data and produced reports using Eden and Tyler cash tracking systems.
Reconciled account information and reported figures in general ledger by comparing to bank account statement on a daily and monthly basis.

Server & Certified Trainer

Buffalo Wild Wings

Santa Maria, CA

03.2024 - Current

Adhere to class plan and deadline-oriented training schedule.
Monitor participant workflow and behaviors throughout training process.
Plan and implement courses of instruction accounting for individual strengths and final objectives.
Mentor new hires, resulting in stronger staff development and increased productivity.
Recruit and train new members of guest service team.

Cashier

Buffalo Wild Wings

10.2023 - 03.2024

Operate cash register for cash and credit card transactions with excellent accuracy levels.
Answer questions about store policies and address customer concerns.
Build relationships with customers to encourage repeat business.
Work flexible schedule and extra shifts to meet business needs.
Work closely with shift manager to solve problems and handle customer concerns.

Revenue Auditor

Chumash Casino Resort

01.2021 - 01.2024

Investigated discrepancies discovered during auditing process.
Audited total cash flows and reported revenues daily.
Trained newly hired employees to promote understanding of company's processes, procedures and deadlines.
Maintained compliance with internal control system.
Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Performed observations and evaluated supporting documents to supplement audit findings.

At-Your-Service Sales Associate

Macy's

10.2020 - 01.2021

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Floor Associate

CosmoProf Beauty Supply

08.2020 - 01.2021

Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Regularly reviewed promotional materials to verify accuracy of product information.
Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Developed and maintained thorough understanding of products and services offered for expertise in selling to customers.
Recommended complementary purchases to customers, increasing revenue.

Women's Shoe Sales Representative

Macy's

02.2020 - 07.2020

Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Engaged in friendly conversation with customer to better uncover individual needs.

Student Peer Mentor

Sacramento State University

04.2019 - 09.2019

Shared information about student life, academic offerings and healthy decision making with peer mentees.
Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
Shared resources, opportunities, and activities to support mentee's learning and development.
Attended and led meetings with other peer mentors to offer support and standardize resource offerings.

Seasonal Sales Associate

Macy's

10.2019 - 12.2019

Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Greeted customers and helped with product questions, selections, and purchases.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Front Counter Associate

Gina's Piece Of Cake

06.2018 - 08.2018

Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Marketed bakery products to customers and provided information on ingredients.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
Discussed cake design options, available flavors and specific event needs.

Front of House Team Member

Chick-fil-A

03.2018 - 01.2019

Processed orders on POS system and accepted cash and charge payments.
Collaborated with team members to quickly fill large orders and serve large parties.
Promptly resolved customer complaints, escalating major issues to supervisor.
Accurately operated cash register to process customer payments.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Summary

Overview

Work History

Accounting Technician I

Server & Certified Trainer

Cashier

Revenue Auditor

At-Your-Service Sales Associate

Sales Floor Associate

Women's Shoe Sales Representative

Student Peer Mentor

Seasonal Sales Associate

Front Counter Associate

Front of House Team Member

Education

No Degree - English

AS - Business Administration

Skills

Work Availability

Timeline

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