Imaan Rafique
Chattanooga,TN
Summary
Dynamic leader with a relentless pursuit of knowledge, viewing challenges as opportunities for growth and learning. Committed to making a positive impact in the community, particularly in supporting children and the elderly, while fostering a culture of curiosity and critical thinking among team members. Renowned for exceptional customer service skills and a proactive approach that enhances experiences through effective communication, active listening, and tailored solutions. Collaborative team player dedicated to building strong relationships with diverse stakeholders, adept at managing multiple priorities while maintaining an unwavering positive attitude. Experienced in patient care and daily living assistance through compassionate communication and a solid understanding of medical equipment operation and patient monitoring techniques.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Volunteer
Greenwood Leflore Hospital
Greenwood, MS, US
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Engaged with others successfully using strong verbal and written communication skills.
- Educated residents and families about available services and resources.
- Delivered personal items such as newspapers, flowers, food, and drinks throughout hospital.
Front Desk Receptionist
Delta Oncology
Greenwood, MS, US
06.2017 - Current
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with clinical staff and doctors to fulfill requests and resolved issues.
- Obtained vital signs.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system, connected callers to appropriate people, and provided information to the patients when applicable.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and obtaining information on supplies that needed to be ordered.
- Communicated with outside offices to obtain records and transfer files if need be.
Shadow Student
Greenwood Leflore Hospital
Greenwood, MS, US
- Observed job tasks like inserting catheters and angioplasty.
- Observed surgeries.
- Learned to read X-rays.
- Observed and practiced suturing.
- Applied clinical safety procedures to protect patients and staff.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
- Asked questions.
Barista
Edwin
Chattanooga, TN
06.2024 - 12.2025
- Operated cash registers and handled cash and card transactions.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Provided exceptional customer service by anticipating customer needs before they arise.
Volunteer
Erlanger
Chattanooga, TN
05.2024 - Current
- Grew ability to work independently while completing assigned tasks without direct supervision.
- Managed time efficiently by prioritizing tasks based on urgency and importance.
- Developed effective relationships with staff members by displaying a positive attitude and exhibiting professional behavior at all times.
- Ensured compliance with hospital policies concerning privacy regulations.
- Assisted in transporting patients from one area to another using appropriate safety techniques.
- Assisted physicians in performing exams and treatments while adhering to safety protocols and infection control policies.
- Communicated well with patients to identify and attend to needs.
- Used medical or administrative knowledge to explain policies, procedures and services to patients.
- Assisted patients in completing new patient health history forms.
Volunteer
Girls Inc
Chattanooga, TN
02.2024 - Current
- Organized and assisted with events, activities and programs to drive outreach initiatives.
- Participated in community clean-up and enrichment projects.
- Strengthened organizational and time management skills by balancing volunteer commitments with personal responsibilities.
- Organized and led recreational activities for children and youth.
- Helped with homework after school.
- Educated on the importance of STEM and women in STEM.
Clinical Research
Erlanger
Chattanooga, TN
06.2024 - 04.2025
- Discussed research study with potential research participants.
- Reviewed participants' medical records to track and report adverse events and deviations.
- Followed participants through study activities to comply with study requirements.
- Created and maintained clinical trial documentation, including case report forms, informed consent forms and regulatory documents.
- Identified potential issues that could impact the successful completion of a study according to protocol requirements.
- Collected and recorded accurate and complete data, including medical histories, laboratory results, and adverse events, in accordance with study protocols and regulatory guidelines.
- Conducted informed consent discussions with study participants, ensuring their understanding of study procedures, risks, and benefits.
- Evaluated, and interpret collected study data.
Shadowing Student
Whitfield
Jackson, MS
03.2020 - 05.2022
- Exhibited strong communication skills when interacting with staff members, patients and families.
- Gained an understanding of the role of various healthcare professionals including doctors, nurses and therapists.
- Utilized critical thinking skills to observe how healthcare professionals diagnose illnesses or injuries accurately.
- Continued developing interpersonal skills by interacting effectively with diverse groups of people.
- Learned about the importance of maintaining confidentiality when dealing with sensitive information related to patient care.
- Demonstrated knowledge of medical terminology and anatomy through shadowing a variety of healthcare professionals.
- Collaborated with physicians, nurses, and other health team members to coordinate patient care.
- Displayed empathy when providing comfort to individuals who were suffering from physical or mental illness.
- Understood how different types of medications work together to treat various conditions.
- Complied with behavioral expectations, displaying values of kindness and respect.
Patient Care Technician
HCA
Chattanooga
01.2026 - Current
- Assisted in monitoring patient vital signs and reporting changes to nursing staff.
- Provided direct patient care, ensuring comfort and safety during procedures.
- Collaborated with healthcare team to implement individualized care plans for patients.
- Maintained accurate patient records using electronic health record systems.
- Supported daily operations by managing supplies and maintaining cleanliness in patient areas.
- Educated patients on post-care instructions, enhancing recovery processes.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed EKGs, bladder scans, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Education
Master of Science - Biomedical Sciences
University of Mississippi
Jackson, MS05-2024
Bachelor of Science - Biochemistry
Millsaps College
Jackson, MS05-2022
Skills
- Data evaluation
- Team collaboration
- Patient assessment
- Adaptability
- Organization
- Teamwork and collaboration
- Attention to detail
- Analytical thinking
- Data entry
- Materials handling
- Document management
- Problem-solving
- Time management
- Friendly and outgoing
- Organized and efficient
- Adaptability and dependability
- Multitasking and organization
- Positive attitude
Certification
BLS
Timeline
Patient Care Technician
HCA
01.2026 - Current
Barista
Edwin
06.2024 - 12.2025
Clinical Research
Erlanger
06.2024 - 04.2025
Volunteer
Erlanger
05.2024 - Current
Volunteer
Girls Inc
02.2024 - Current
Shadowing Student
Whitfield
03.2020 - 05.2022
Front Desk Receptionist
Delta Oncology
06.2017 - Current
Volunteer
Greenwood Leflore Hospital
Shadow Student
Greenwood Leflore Hospital
Master of Science - Biomedical Sciences
University of Mississippi
Bachelor of Science - Biochemistry
Millsaps College