Issa Marie Nelson
Crestview,FL
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
9
9
years of professional experience
Work History
Eligibility Specialist I
State Of Florida Department Of Children & Families
07.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Case Manager
Safe Connections
01.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
ESE Teacher (Contract)
Okaloosa School District
08.2022 - Current
- Implemented research-based interventions to address skill deficits in reading, math, and other academic subjects.
- Promoted inclusivity by integrating ESE students into general education classrooms whenever possible while supporting their success.
- Established a positive classroom environment that fostered mutual respect, trust, and open communication among students.
- Organized school-wide events to foster empathy, understanding, and appreciation for individuals with disabilities among the larger student body.
- Evaluated student progress through ongoing assessments, adjusting instructional strategies as needed to maximize achievement.
- Demonstrated flexibility by adapting teaching methods based on each student's unique strengths and challenges.
3rd Grade Elementary Teacher (Contract)
Saint Paul Christian School
06.2023 - 05.2024
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
- Organized engaging field trips to enhance curriculum content, exposing students to real-world applications of their studies.
- Enhanced student learning by incorporating hands-on activities and group projects into lesson plans.
- Guided learning process through use of clearly established goals and objectives to meet student and district goals and objectives.
- Managed classroom behavior effectively through consistent expectations, clear rules, and appropriate consequences for undesirable actions.
- Participated in ongoing professional development opportunities to stay current with educational trends and best practices in teaching methods.
- Collaborated with other teachers to develop cross-curricular lessons, promoting a deeper understanding of subject matter.
- Employed visuals consistent with the needs and capabilities of students.
Youth Care Specialist
Lutheran Services Florida
05.2023 - 05.2024
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Conducted regular evaluations of program effectiveness, identifying areas needing improvement or adjustment.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for each youth, promoting their overall well-being.
- Provided a safe and nurturing environment for at-risk youths, offering compassionate guidance during personal struggle.
- Supported youths' transition back into their communities by connecting them with appropriate resources and providing ongoing follow-up care.
- Developed a life skills training curriculum to empower youths to make responsible decisions and prepare for independent living.
- Organized community outreach events to raise awareness about available resources for struggling youths and their families.
- Delivered therapeutic support to youths experiencing emotional or behavioral challenges through one-on-one counseling sessions.
Child and Youth Program Assistant
96th Force Support Sqadron
05.2022 - 05.2023
- Delivered a high level of care, assistance, and supervision to children in compliance with the organization's rules and policies.
- Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
- Communicated effectively with children, fellow staff members, and parents using active listening and interpersonal skills.
- Fostered a safe and nurturing environment for children to learn, play, and grow indoors and outdoors.
- Enhanced children's social skills by organizing group activities and promoting positive interactions.
Special Education
Surrey School District
01.2016 - 06.2019
- Enhanced student learning by developing and implementing individualized education plans tailored to each student''s needs.
- Served as case manager overseeing the development implementation monitoring evaluation of IEPs ensuring legal compliance.
- Developed data-driven intervention strategies using assessment results to inform instructional decisions.
- Strengthened family involvement through regular communication channels like parent-teacher conferences and monthly newsletters highlighting student achievements.
- Coordinated services among various professionals such as speech therapists, occupational therapists, psychologists to ensure holistic support for students.
- Advocated for students' rights and needs, ensuring they received appropriate accommodations in all school settings.
- Managed classroom behavior effectively by implementing proactive strategies and clear expectations for all students.
- Utilized technology effectively to enhance instruction methods and provide engaging learning experiences.
- Monitored compliance with federal regulations concerning special education services to provide equal opportunities for all students.
Education
Bachelor of Arts - Special Education And Elementary Education
Western Governors University
Salt Lake City, UT05.2026
Associate of Science - Special Education
Stenberg College
Surrey, BC, Canada12.2015
Skills
- Data Entry
- Communication Skills
- Microsoft Office
- Social Services
- Benefits Administration
- Attention to Detail
- Time Management
- Organizational Skills
- Conflict Resolution
- Case Management
- Financial Analysis
- Adaptability and Flexibility
Timeline
Eligibility Specialist I
State Of Florida Department Of Children & Families
07.2024 - Current
Case Manager
Safe Connections
01.2024 - Current
3rd Grade Elementary Teacher (Contract)
Saint Paul Christian School
06.2023 - 05.2024
Youth Care Specialist
Lutheran Services Florida
05.2023 - 05.2024
ESE Teacher (Contract)
Okaloosa School District
08.2022 - Current
Child and Youth Program Assistant
96th Force Support Sqadron
05.2022 - 05.2023
Special Education
Surrey School District
01.2016 - 06.2019
Bachelor of Arts - Special Education And Elementary Education
Western Governors University
Associate of Science - Special Education
Stenberg College
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