Imad Elouadihi

• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Reduced operational costs by identifying inefficiencies within the sales process and recommending targeted improvements.
• Developed and implemented comprehensive salesperson training program.
• Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
• Maintained extensive knowledge of company products and services.

• Maintained positive relationships with manufacturers

• Hired new employee as necessary and provided initial training

• Assisted sales team to successfully complete customer transactions

• Established weekly monthly and quarterly sales goals for staff

• Arranged and attended weekly sales meetings

• Ensured that all dealership standards were implemented

• Maintained a database of customer information and generated monthly reports

• Determined whether or not to approve financing on a case-by-case basis.

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
• Managed daily operations while overseeing multiple locations to foster increased productivity

• Ensured compliance to all federal and state regulations.
• Managed all finance office processes and ensured efficient workflow of same.
• Administered work according to product pricing guidelines.
• Evaluated all payoff balances and automotive insurance policies.
• Reviewed customer signatures and prepared copy of prime documents.
• Prepared deliveries and ensured accuracy in all coordinated with sales teams and managed structure of deals.
• Monitored vehicle deposit receipts for customers.
• Monitored competitive products and developed programs accordingly.
• Designed and ensured achievement of all sales goals.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Managed and motivated employees to be productive and engaged in work.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Accomplished multiple tasks within established timeframes.
• Completed, reviewed and processed paperwork to finalize sales
• Discussed optional protections with customers and used persuasive communication skills to obtain agreements
• Worked with lending institutions to secure financing and fulfill contracts
• Provided detailed explanations of manufacturer and dealership service procedures and policies
• Processed loan applications and monitored progress from start to finish
• Evaluated loan requests and documents to verify accuracy and completeness
• Approved loan applications based on customer creditworthiness and provided detailed financial advice
• Assessed loan portfolios for compliance with underwriting policies
• Supervised loan personnel and motivated to maintain customer service and performance standards
• Analyzed potential risks and evaluated loan products to identify suitable options for customers

• Arranged financing and reviewed required documents to determine approval/rejection.

• Tracked daily sales and generated activity and productivity reports.

• Verified customer information including income information and signature.

• Assisted sales staff in determining available financing options.

• Kept charge-backs at an acceptable level without sacrificing on quality.

• Handled vehicle demonstrations and made arrangements for test drives.

• Established plans and payoffs for customers' loans, prioritizing control of overall costs
• Negotiated loan terms and conditions with customers to secure best deal
• Supervised loan personnel and motivated to maintain customer service and performance standards
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
• Identified opportunities to cross-sell and upsell loan products to customers
• Processed loan applications and monitored progress from start to finish
• Evaluated loan requests and documents to verify accuracy and completeness
• Researched and updated industry knowledge on changing legislation and regulations

• Low, and mid level interpretation
• Perform sight translation
• Translate document to English
• Learn military terminology
• Translate document to foreign language
• Field Training Exercise
• Prepare translated notes