Imael Colon Reyes

Oversee transportation operations within the South Florida Market to ensure safe, professional and timely transport.

• Responsible for policy and procedure development, workflow scheduling, employee supervision and operational efficiency of assigned locations.
• Responsible for understanding performance measurements and developing strategies to improve and meet on time requirements.
• Worked directly with administrators, manager of dispatch, and customer service to ensure most efficient routing and customer demands are being met.
• Oversaw team of 16 drivers by reviewing performance to promote timely and efficient transportation and operations.
• Improved driver retention rates with focus on professional development and positive work environment.
• Organized records of vehicles, schedules, and completed orders.
• Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
• Enhanced equipment usage by establishing proper maintenance schedules, reducing downtime and repair costs.

Oversee transportation operations within the South Florida Market to ensure safe, professional and timely transport.

• Responsible for policy and procedure development, workflow scheduling, employee supervision and operational efficiency of assigned 6 locations.
• Worked directly with center administrators, manager of dispatch, and customer service to ensure most efficient routing and customer demands are being met.
• Oversaw team of 14 drivers by reviewing performance to promote timely and efficient deliveries and operations.
• Organized records of vehicles, scheduled maintenance, and completed orders.
• Trained new employees on company policies and best practices, fostering a culture of excellence within the department.

• Successfully managed 6 facilities simultaneously while maintaining high levels of service across locations .
• Ensured compliance with local building codes and regulations by conducting regular inspections and coordinating necessary repairs or upgrades.
• Created a safe working environment for staff by enforcing strict safety standards in line with OSHA guidelines.
• Prioritized accessibility enhancements in common areas to ensure inclusivity for all visitors with disabilities or mobility challenges .
• Supervised employee performance, preventive maintenance, and safety.
• Coordinated large-scale renovation projects while minimizing disruption to the facilities daily activities.
• Coordinated purchasing and distribution of equipment and merchandise for all 6 medical centers.
• This position required being on call (24/7) in case of emergencies and alarm activations on any of the 6 medical centers.

• Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
• Provided quality customer service and handled member complaints.
• Coordinated staff schedules, daily discharge from hospitals, and transportation.
• Responsible for hiring, training, and retention of high-quality employees to support center goals.
• Organized and updated databases, medical records, and other information resources.