Imahni Coleman
Monticello,NY
Summary
Dynamic leader with proven expertise in people management and customer service, honed at Burger King and ShopRite. Excelled in enhancing guest relations and resolving complaints, boosting team efficiency and customer satisfaction. Skilled in security awareness and conflict resolution, adept at fostering a positive, productive work environment. Professional hospitality leader with solid experience managing operations and staff in fast-paced, overnight setting. Proven ability to lead teams, ensure guest satisfaction, and adapt to evolving situations. Strong expertise in conflict resolution, staff training, and maintaining high service standards. Known for reliability, flexibility, and strong focus on achieving operational goals.
Overview
9
9
years of professional experience
Work History
Night Manager
Burger King
05.2015 - Current
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Managed 8 employees in delivering smooth, productive night shift operations.
Cashier
ShopRite
04.2022 - 06.2023
- Performed cash, card, and check transactions to complete customer purchases.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
No Degree -
Binghamton High School
BinghamtonSkills
- Security awareness
- People Management
- Reservations Management
- Complaint Handling
- Guest Relations
- Visual Merchandising
- Customer service focus
- Guest Assistance
- Customer Service
- Time management expertise
- Conflict Resolution
- Staff training experience
- Strong leadership
Timeline
Cashier
ShopRite
04.2022 - 06.2023
Night Manager
Burger King
05.2015 - Current
No Degree -
Binghamton High School
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