Imaia Hickson
1152 Rushmore Loop, Florence,SC
Summary
Efficient and detail-oriented Business Administrative Assistant with 4 years of experience supporting executives, managing office operations, and improving workflow efficiency. Strong skills in office management, scheduling, and communication. Proficient in handling Administrative tasks such as calendar management, document preparation, data entry, and internal communications. Proficient in Microsoft Office and administrative tools, a proven ability to support teams, streamline operations, and maintain professionalism in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Virtual Banker – Client Experience Associate
First Horizon Bank
Winston – Salem, NC
06.2024 - 06.2025
- Delivered personalized banking solutions and support to clients via virtual channels, ensuring high customer satisfaction and seamless service delivery.
- Managed client inquiries, account issues, and financial transactions with accuracy and professionalism across phone, chat, and email platforms.
- Built strong client relationships by understanding individual financial needs and proactively offering appropriate banking products and services.
- Maintained compliance with banking regulations and internal policies while handling confidential client information with discretion and integrity.
Server
Village Tavern
Winston – Salem, NC
08.2020 - 06.2024
- Greeted guests warmly, presented menus, and accurately processed food and beverage orders to ensure exceptional dining experiences.
- Maintained high service standards by delivering meals promptly and checking in with guests throughout service.
- Kept dining areas clean and organized while assisting with side work to support smooth front-of-house operations.
- Worked closely with team members in a fast-paced environment, consistently upholding professionalism and efficiency.
Equity Investment Research Intern
Kerusso Capital Management
Winston-Salem, NC
01.2022 - 05.2024
- Conducted comprehensive financial analyses of public companies, including income statements, balance sheets, and cash flow reports.
- Compiled and monitored portfolio performance data, proposed asset reallocation strategies, and contributed to investment decision-making.
- Collected and interpreted financial market data using Bloomberg, FactSet, and Excel to create presentations and reports.
- Delivered detailed investment findings and market insights to senior analysts, showcasing strong communication and analytical skills.
Education
BS - Business Administration - Finance
Winston – Salem State University
Winston-Salem, NC05.2024
Skills
- CRM Systems
- Customer Service
- Data interpretation
- Effective Communication
- Financial Analysis
- Payment Handling
- Quality Assurance
- Team Collaboration
Awards
Phi Eta Sigma National Honor Society, Rams Asset Management, University of Student Activities Engagement
Timeline
Virtual Banker – Client Experience Associate
First Horizon Bank
06.2024 - 06.2025
Equity Investment Research Intern
Kerusso Capital Management
01.2022 - 05.2024
Server
Village Tavern
08.2020 - 06.2024
BS - Business Administration - Finance
Winston – Salem State University