Imalai Negron Martinez
Chapel Hill,NC
Summary
Successful at developing and improving training programs for employees at all levels. Good communicator, planner and conflict manager with advanced understanding of training needs for each department. Organized and dependable at managing multiple priorities with a positive attitude. Expertise in customer and employee satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training Manager
Hawkers Asian Street Food
08.2021 - 03.2024
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
Service Manager
Stoney River Steakhouse And Grill
05.2018 - 08.2021
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining facilities
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Front Desk Associate
Massage Envy
05.2017 - 06.2018
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Maintained strict guest privacy standards by securely handling sensitive information such as payment details or personal data.
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05.2018
Skills
- Strategic thinker
- Training Oversight
- Verbal and written communication
- Hospitality best practices
- Process evaluation and enhancement
- Administrative Support
- Bilingual
Certification
- ServSafe: Food Protection Manager Certification
- Cvent Event Management Certification
Languages
Spanish
Native or Bilingual
Timeline
Training Manager
Hawkers Asian Street Food
08.2021 - 03.2024
Service Manager
Stoney River Steakhouse And Grill
05.2018 - 08.2021
Front Desk Associate
Massage Envy
05.2017 - 06.2018
Bachelor of Science - Hospitality Management
East Carolina University
- ServSafe: Food Protection Manager Certification
- Cvent Event Management Certification
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