Imalay Vazquez
Jacksonville,FL
Summary
Proven achiever in fast-paced environments, demonstrated at Amazon with exceptional warehouse safety and order picking skills. Elevated customer satisfaction by prioritizing efficiency and accuracy, leading to a significant increase in on-time deliveries. Excelled in team collaboration and problem-solving, showcasing strong interpersonal and organizational abilities.
Overview
7
7
years of professional experience
Work History
Order Picker Operator
Amazon
Jacksonville, Florida
10.2024 - 02.2025
- Ensured timely order fulfillment by consistently meeting or exceeding picking quotas and deadlines.
- Continuously updated knowledge of warehouse layout, enabling quick navigation and reduced time spent locating products.
- Assisted in minimizing product damage by carefully handling items during the picking process.
- Expedited urgent orders by prioritizing tasks and adjusting work schedules accordingly.
- Reduced errors in selected orders through meticulous attention to detail when comparing SKUs, item descriptions, and quantities requested.
- Maintained a safe work environment with strict adherence to safety protocols and guidelines.
- Supported warehouse organization by returning overstock items to their designated locations after completing orders.
- Increased customer satisfaction with accurate, on-time deliveries through efficient order processing and packaging procedures.
- Assisted in training new employees on proper order picking techniques, processes, and equipment usage for increased efficiency across the team.
- Communicated proactively with supervisors regarding any issues or concerns that could impact order fulfillment timelines or quality.
FC Associate I
Amazon
Jacksonville, FL
10.2022 - 02.2023
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Read and analyzed work orders to verify consistency with merchandise information.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Customer Service Representative
Alight Solutions
Hato Rey, PR
11.2019 - 05.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretary
Corredor Ecológico Del Noresete
Luquillo,PR
03.2018 - 09.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Certification - Cosmetology
Nuc University
Fajardo, PR10.2021
High School Deploma - Cosmo
Frank H Peterson
Jacksonville,FL06.2016
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
- Data entry
- Computer proficiency
- Conflict resolution
- Complaint handling
- Call center operations
- Problem resolution
- Critical thinking
- Active listening
- Customer service
- Effective leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Picker Operator
Amazon
10.2024 - 02.2025
FC Associate I
Amazon
10.2022 - 02.2023
Customer Service Representative
Alight Solutions
11.2019 - 05.2020
Secretary
Corredor Ecológico Del Noresete
03.2018 - 09.2018
Certification - Cosmetology
Nuc University
High School Deploma - Cosmo
Frank H Peterson