Imam Hossain Nanna

(Advancing primary health care to transform the health and well-being of people's lives in Qatar - ACI Accredited – Diamond)

Ministry of Public Health, Qatar

Strategy Planning & HI - Business & Health Intelligence Department

Post Box: 26555

Doha, Qatar

Major Responsibilities:

a) Ensure in maintaining Standard Operating Procedures (SOP) and Workflow of BHI-HIM functionalities in Medical Records of 31 Health Centers of PHCC all over Qatar.

b) Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

c) Closely collaborate with management team to make necessary improvements and satisfy patient needs

d) Participated in various committee meeting to discuss electronic health records, confidentiality and methods to improve overall workflows

e) Closely collaborate with internal and external teams/ vendors to success the roll-out plans of each implementation and migration process towards Electronic Medical Records (EMR)

f) Determine application optimization within the department and provide customer with best practices

g) Supervisor of Purging Project and Abstract Project of paper medical records (over 10 million) to set up the level playing field for EMR live operation in 31 Health centers of PHCC, Qatar

h) Attending meetings and synchronizing interdepartmental functions

i) Meticulously identify and rectify inconsistencies, deficiencies and discrepancies in clinical documentations

j) Encourage creative thinking, problem solving and empowerment of as part of the department to improve morale and teamwork

k) Oversee and assist staff in the maintenance of medical charts and/or electronic medical records

l) Responsible of Departmental Quality improvement activities as per ACI standard

m) Staff appraisal and evaluation management for HIM Officers and MRD Clerks

n) Staff allocation and scheduling in 31 Health Centers round the clock and manage/supervise 81 Staff (26 HIM Officers and 55 HIM Clerks)

o) Train staff on Corporate and Departmental Policy and Procedure

p) Train staffs using Electronic Medical Records ( EMR)

q) Supervise and manage day to day BHI-HIM Functionalities and EMR Activities of 31 Health Centers and responsible of data collection, statistical materials for Monthly Report.

r) Management of Release of Information Process (ROI)

s) Clinical Documentation Deficiency Analysis and Notification Management

t) Team Member of Health Information Exchange (HIE) – Enterprise National Health Information Module - Qatar

u) Organizing member of E-Service Portal and Patient Feedback Portal

v) Manage and support with logistics for Downtime Procedure

w) Coordinating with 3rd Party Service Provider with archiving and records management at secondary storage of physical file (as per Govt. Retention Policy). Also verify and submitting the invoices/ job order to Finance/Procurement Department for payment process

x) Represent BHI-HIM Department in corporate and external meetings/ seminars & workshop

CIS-HIM Project Experience in PHCC:
a) Transition to EMR in 21 Primary Health Care Centers: Project duration 24 Months.
b) Implementation of EMR in 7 New Health Centers, Staff Clinic, Mobile Screening Unit and Community Call Center: Total Project duration 36 weeks
c) Electronic Master Patient Index (e-MPI) Implementation: Project duration 6 weeks
d) Health Information Exchange (HIE) Implementation: Project duration 12 weeks
e) Family Medicine Model Implementation in all PHCC Health Centers: Project duration 24 weeks
f) School Health Electronic Health Certificate Issuance: Project duration 8 weeks
g) Downtime Recovery Management and Encounter Registration by HIM: Project duration 4 weeks
h) My Health Patient Portal Implementation: Project duration 12 weeks
i) PHCC e-Services and Na'arakoum Mobile Application Implementation: Project duration 36 weeks.
j) Cerner Millennium Code Upgrade-2016: Project duration 16 weeks
k) Cerner Millennium MTO and Code Upgrade-2022: Project duration 24 weeks

Work Group Member in current employment - PHCC, Qatar:
a) BHI Executive Committee (BEXCOM)
b) Patient Flow – Priority Process
c) Access HIM – Release of Information
d) PHCC General Consent Implementation
e) Forms Development Committee
f) E-Service Backend Operations
g) Family Physician Update Process Optimization
h) My Health - Patient Portal Implementation
j) E-Signature Implementation

(JCI accredited premium multi-specialty facility)

Al Hadiqa Rd, Opp. Safa Park Gate 1, Jumairah

&

(First Hospital in Mena Region Accredited as Center of Excellence for Foot & Ankle, Knee and Hip Replacement and Spine Surgery)

22 A street, From Sheikh Zayed Road, 2nd Interchange

Dubai, UAE

Major Responsibilities:

a) Organize, Plan and manage Medical Records Departmental activities of two Premium Class Hospitals and 17 Medical Centers in order to ensure the smooth function and operation of the department round the clock

b) Formulation of patient records strategies in corresponds with WHO system while complying with world recognized Quality Assurance Organizations Preparation of physical record materials, files (with proper color code for easy identification), forms and formats

c) Cooperate with the consultant, nursing staffs for the medical forms as per their requirement and finalize with the concern of Form Committee and Quality Assurance Department

d) Responsible for printing medical forms and marketing leaflets in order to ensure the availability of necessary stocks all the time

e) Correspondence and work with Quality Assurance Department for re assessment of JCIA Quality tools randomly and submit to the Quality Assurance Department.

f) Develop MRD part in the Software (Patient Management Module) algorithm of patient records

g) Oversee the record keeping and delivery system and collaborate with management team to make necessary improvements and satisfy patient needs

h) Manage the record human resources for 24 hours/ 365 days operations

i) Correspondence with Dubai Health Care Authority (DHA) for submitting required Statistics and reporting death, birth, still-birth, infectious diseases through online

j) To attend patient request physically and over telephone to provide Medical Report, Discharge Summary and Investigation Reports as requested and provide hand to hand or to patient's e-mail

k) Preparing Yearly Vacation plan for the different section of MRD

l) Staff allocation, scheduling, appraisal and evaluation management

m) Responsible OP & IP file audit as per KPI to be submitted to Quality Department in a monthly basis ensuring the JCIA standard

450 Bed Referral and General Hospital- ( jointly managed by United Group, Bangladesh and KPJ Group, Malaysia)

Plot 15, Road 71, Gulshan-2

Dhaka 1212, Bangladesh

Major Responsibilities:

a) Formulation of patient records strategies in corresponds with WHO system while complying with world recognized Quality Assurance Organizations

b) Preparation of physical record materials, files (with proper color code for easy identification), forms and formats

c) Design interior of record facilities and supervise fabrications including furniture

d) Develop computer algorithm of patient records

e) Oversee the record keeping and delivery system ensuring the confidentiality and security

f) Manage the record human resources for 24 hours/ 365 days operations

g) Processed medical records requests from outside providers according to facility, Ministry of Health and Country Law Department

h) Weekly, monthly statistics and reports to Head of Management Team

The first ever ISO 9001:2000 Certified Hospital in K.S.A

Ministry of Defense and Aviation

Post Box No. 228, Wadi Al Dawasir 11991

Kingdom Of Saudi Arabia

Major Responsibilities:

a) Responsible of departmental Quality System as per ISO 9001: 2000

b) Random analysis of patient medical file to find out the incomplete issue and communicate with the concern consultant to complete the issue

c) Preparing Duty Roster ensuring the department remains functional 24 hours/ 365 days

d) Staff orientation and training

e) Oversee the record keeping and delivery system

f) Office supplies and logistics

g) Provide statistical materials, reports to the Hospital Administrator and Program Director

h) Maintain quality assurance and customer satisfaction objectives.

i) Complete job reports and logs immediately following service calls.

j) Organize work to meet demanding production goal