Iman Bint Fatimah
Philadelphia,PA
Summary
Dedicated professional with strong teamwork and communication skills. Experienced in developing training materials and coordinating schedules. Committed to improving client quality of life in healthcare settings.
Overview
12
12
years of professional experience
Work History
Volunteer for the Elderly
Home Care Services
08.2025 - 01.2026
- Provided compassionate support to clients in daily living activities, enhancing quality of life.
- Coordinated schedules for volunteer staff, ensuring adequate coverage for client needs.
- Developed and implemented training materials for new volunteers, improving onboarding efficiency.
- Assisted clients with medication management, ensuring adherence to prescribed regimens.
- Maintained accurate documentation of client progress and care plans in compliance with regulations.
- Mentored new volunteers on best practices in home care services, fostering a collaborative environment.
- Facilitated communication between clients, families, and healthcare professionals to address concerns effectively.
- Maintained clean, neat, and operational facilities to serve program needs.
GMR
Access2Care
12.2021 - 01.2024
- 5 years of patient services representative experience in a role that consisted of health care, registration, physician billing, medical records, medical office work and customer service.
- Excellent knowledge of medical and billing terminology. Solid conflict resolution skills.
- Excellent knowledge HIPAA regulations.
- Excellent proficiency with electronic medical record software preferred.
- Excellent proficiency with Microsoft Suite.
- Excellent verbal and written communications skills.
- Excellent interpersonal skills.
- Excellent organizational skills.
- Strong time management skills.
- Maintaining confidentiality and professionalism.
- Working independently with minimal supervision.
- Medical and billing terminology.
- Solid conflict resolution skills.
- Multitasking & patience with clients of all levels.
- Excellent proficiency with electronic medical record software .
- Excellent proficiency with Microsoft Suite.
- Excellent verbal and written communications skills.
- Excellent interpersonal skills.
- Excellent organizational skills.
- Strong time management skills.
- Ability to maintain HIPPA confidentiality and professionalism.
- Working independently with minimal supervision.
Hostess/Lead Busser
Gayu Kaku
09.2018 - 11.2018
- Managed guest seating and reservations to optimize table turnover and enhance customer experience.
- Coordinated with kitchen staff to ensure timely service and accurate order delivery.
- Trained new hostesses on procedures, customer service standards, and restaurant operations.
- Developed strategies to improve wait times during peak hours, enhancing guest satisfaction.
Concierge Team Leader
Norwegian
02.2014 - 08.2018
- Led concierge team to enhance guest satisfaction and streamline service delivery.
- Developed training programs for new staff, improving service consistency and operational efficiency.
- Implemented feedback systems to gather guest insights, driving continuous improvement in services offered.
- Coordinated special requests and reservations, ensuring personalized experiences for guests.
Education
Associate of Science - Engineering
DCCC
Media, PA06-2028
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
Languages
English
Full Professional
Timeline
Volunteer for the Elderly
Home Care Services
08.2025 - 01.2026
GMR
Access2Care
12.2021 - 01.2024
Hostess/Lead Busser
Gayu Kaku
09.2018 - 11.2018
Concierge Team Leader
Norwegian
02.2014 - 08.2018
Associate of Science - Engineering
DCCC