Iman Hassan

• Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
• Improved overall program effectiveness through comprehensive data analysis and evaluation of key performance indicators.
• Increased stakeholder engagement by developing targeted communication materials and conducting regular meetings.
• Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to execution of assigned projects.
• Manage case load of 200 clients.

● Understand all CDS programs and communicate details of these programs to clients, representatives, families and county personnel.
● Promote systems that ensure appropriate and timely service, and maintain a strong and supportive
customer-focused culture.
● Perform as the first point of a contact for all client interaction including: intake, payroll needs, and problem solving.
● Report to CDS Program Coordinator when problems arise and assist with resolutions based on an understanding of the CDS programs, DHS rules and regulations, and county guidelines for financial management of federal, state, and county funds.
● Remain current with legislative changes, and State and county trends that affect CDS programs; respond as needed by assisting with the development of new practices and procedures. Work with the individual counties DHS and/or other providers to develop CDS best practices.
● Input new budgets and service authorization information, process plan revisions, assist in the
processing of payroll, vendor payments, reimbursements and all other processes that are part of
providing service to the department’s customers; track spending and assist with mailings.

• Day-to-day resident relations and correspondence, Translate for residents as needed, , Provide assistance and support to Regional Property Managers with various tasks and projects, Achieve resident retention by partnering with site staff on community engagement activities, Complete monthly workflows in Yardi Voyager, Submit various monthly and annual reports, Comply with all Fair Housing laws.
• Communicated effectively with owners, residents, and on-site associates.
• Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
• Translated documents for research departments, supporting data collection and reporting.
• Maintained housing office systems and focused on web-based housing occupancy management system.

• Managed day-to-day operation of home to comply with regulations and agency standards.
• Managed all intake and discharge paperwork and procedures for residents.
• Oversaw budget to manage expenditures and control costs.
• Trained and mentored new staff on cleaning and safety protocols.
• Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
• Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
• Gathered and organized materials to support operations.
• Entered data, generated reports, and produced tracking documents.
• Developed recruiting strategies to identify qualified candidates and build network.
• Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Organized career fairs and employer branding events, increasing brand awareness among potential candidates.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Developed recruiting strategies to identify qualified candidates and build network.
• Studied job descriptions and qualifications to determine applicant requirements.
• Collaborated with hiring managers to understand job requirements and expectations.
• Collaborated with HR leadership regarding candidate salary determinations.
• Created and delivered HR training sessions to staff, managers and executives.
• Collaborated with managers to identify and address employee relations issues.

• Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
• Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
• Responded quickly and calmly in emergency situations.
• Followed directions of licensed nurses to administer medications and treatments.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Helped patients complete range of motion exercises to prevent loss of function during care.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.