Iman Hill
Louisville,USA
Summary
Seasoned Small Business Owner with 15 years' experience in operations management, Human Resources, business strategy, customer service, telecommunications and financial management seeking to take next career step with a respected organization. Expertise in Management, Customer Service, telecommunications and Call Center Representative. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals. Accomplished and energetic Manager with a solid history of achievement in Customer Service and Direct sales. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Management, Customer Service and Telecommunications. Seasoned Manager with more than 12 years of experience. Track record of achieving exceptional results in Telecommunications and Customer service. Service-oriented as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Responsible and proficient in work Activity. Passionate and motivated, with a drive for excellence. Goal-oriented dedicated to high levels of customer satisfaction and meeting aggressive business goals. Dedicated with 12 years of experience combining management and customer service expertise in call centers. Looking for a position as manager in a fast growth company. Outgoing personality offering superb customer service proficiency and passion for exceeding sale goals. Results -oriented professional, specializing in direct sales and with unique ability to relate to diverse clients and close high-dollar sales. Hard working manager who drives high sales in both slow and busy shifts. Maintains an orderly and neat store floor at all times. Friendly and enthusiastic and able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Assistant Manager
Metro Urgent Care
Louisville, KY
04.2019 - 10.2025
- I am an Part time Office branch manager, medical assistant, management, open, close, charting, money handler, answer calls, schedule appointments, Greeting patients in a friendly & professional manner, checking patients in/out, scheduling appointments and confirming, rooming patients, taking blood pressure, patient bio & charting in EMR system, counting RX's, enter charges and post payments. Other duties may be assigned by Owner.
Graphic Designer
Class Act Designs
Louisville, KY
01.2004 - 04.2025
- Constructively handled customers complaints and executed solutions.
- Filled out documentation and logs each day and created weekly reports detailing activities.
- Managed department schedules to maximize coverage during peak hours.
- Answered customer requests with friendly, knowledgeable service and support.
- Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Completed research on complex problems and resolved issues in a timely manner.
- Achieved proper compliance and accurate executive level reporting.
- Reported daily averages and shortages to the operations department.
- Processed cash withdrawals.
- Collected company information and developed PowerPoint presentations for use in decision-making.
- Examined checks for identification and endorsement.
- Secured payments by following up with customers which disregarded promise to pay.
- Trained employees on cash drawer operation.
- Created release and project plans and established stakeholder expectations.
- Forecast trends by organizing data and creating Excel-based financial models.
- Gathered required information from customers for settlement reviews and followed up on management determined results.
- Supplied tellers with coin and currency as needed.
- Utilized talents and expertise to locate customers with aged accounts.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars and fitness plans.
- Designed, produced and coordinated manufacturing of inline items and small retail consumer goods.
- Spearheaded key account presentations to foster relationships with large retail clients and capitalize on new business development opportunities.
- Assisted the technical operations department with project designs.
- Designed products for upcoming electronics projects, including tablet cover design project.
- Consulted with clients to define design requirements and manage product development projects.
Manager
Eddies
Louisville, KY
01.2017 - 06.2023
- Optimized inventory costs by seeking out reliable vendors and setting up fair contracts.Opened and closed the store, which included counting cash drawers and making bank deposits.Processed all sales transactions accurately and in a timely fashion.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.Liaised between customers and retail buyers to expedite orders and meet customer demands.Gathered, collated and maintained information for dissemination to staff service members.Composed and routed correspondence in a timely and accurate manner. Assisted customers with store and product complaints.Provided telephone reception for important and time-sensitive calls.
Human Resources Manager
Eddie's
Louisville, KY
01.2017 - 05.2021
- Human Resource Manager, Recruiter, Hiring, Money Handler, Advertising and Marketing, Open and Close Store, Bookkeeping, Payroll, Clean Store, Stock, Customer Service, Wordpress, Taxes, Pay Bills.Greeting customers in a friendly manner.
Owner Advertising and Marketing Firm
BMTA, LLC
Miami, FL
10.2017 - 12.2018
- Made 200 calls per day.
- Provided customers with knowledgeable and timely responses to their questions and concerns.
- Responded to questions with knowledgeable responses.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Collaborated with management to resolve concerns and problem calls.
- Gave information about available products and services including membership details and purchase advantages.
- Resolved customer complaints by escalating calls to the proper department.
- Performed clerical and administrative duties like taking messages and transferring calls.
- Handled inbound telephone calls from interested customers.
- Maintained and recorded customer information in database.
- Broke down objections using friendly, persuasive strategies.
- Made appointments with interested customers according to schedule availability.
- Contacted private individuals or businesses by telephone to solicit sales.
- Proficient at computer dialing and computer software.
Advertising and Marketing Manager
FSE. LLC
St. Louis, MO
06.2012 - 11.2016
- Provided customers with knowledgeable and timely responses to their questions and concerns.
- Responded to questions with knowledgeable responses.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Collaborated with management to resolve concerns and problem calls.
- Resolved customer complaints by escalating calls to the proper department.
- Performed clerical and administrative duties like taking messages and transferring calls.
- Provided product and service information to customers.
- Recruited, hired, developed and retained retail talent for the company.
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Kept current on market and product trends to effectively answer customer questions.
Advertising Manager
Class Act
St. Louis, MO
02.2004 - 05.2012
- Managed online and print advertising budgets up to $200,000. Evaluated and managed new strategic business opportunities. Expanded product and company recognition in the national press to support the sales and marketing teams.
Education
High school or equivalent - Performing Arts
Dupont Manual High School
Louisville, KY05-2003
Skills
- Process improvement
- Strategic Planning
- Restaurant experience
- Front Desk
- Social Media Management
- Copy Editing
- Customer communication
- Business Analysis
- Written communication
- Property renting
- Delivery driver experience
- Phone Etiquette
- Home & community care experience
- Microsoft Word
- Social work
- Guest Relations Experience
- Budgeting
- Computer Skills
- Schedule Management
- Multifamily properties
- Team management
- Leadership
- Attention to detail
- Business Development
- Direct Sales
- Time management
- Inventory Management
- Billing
- Project Scheduling
- Branding
- Filing
- WordPress
- Outlook
- Data Entry
- Microsoft Office
- Team Building
- Scheduling
- Interviewing
- Microsoft Excel
- Retail sales
- Route driving
- Home health
- Senior care
- Microsoft Outlook
- Customer relationship management
- Copywriting
- Operations
- Adobe InDesign
- Clerical Experience
- Driving
- Organizational Skills
- Human Resources Management
- Assisted living
- Financial Management
- Customer service
- Inventory
- Sales
- Management
- Training
- Nursing home experience
- Receptionist
- Greeting customers
- Microsoft
- Payroll
- Team motivation (leadership skill)
- Proofreading
- Empathy
- Customer Service Skills
Certification
- Driver's License
- Certified Home Health Aide
- CPR Certification
Timeline
Medical Assistant Manager
Metro Urgent Care
04.2019 - 10.2025
Owner Advertising and Marketing Firm
BMTA, LLC
10.2017 - 12.2018
Manager
Eddies
01.2017 - 06.2023
Human Resources Manager
Eddie's
01.2017 - 05.2021
Advertising and Marketing Manager
FSE. LLC
06.2012 - 11.2016
Advertising Manager
Class Act
02.2004 - 05.2012
Graphic Designer
Class Act Designs
01.2004 - 04.2025
High school or equivalent - Performing Arts
Dupont Manual High School
Additional Information
Authorized to work in the US for any employer