Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iman Khan

Forney

Summary

Dynamic professional with a strong background in customer service and medical assistance, notably at Dunkin Donuts. Proven ability to enhance client satisfaction through exceptional service and effective communication. Skilled in multitasking and organizational management, with expertise in medical records and patient care, ensuring optimal clinic efficiency and positive health outcomes.

Overview

5
5
years of professional experience

Work History

Barista

Dunkin Donuts
02.2012 - 11.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Medical Assistant

Pain Management Physicians of South Florida
05.2016 - 08.2016
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Education

Associate of Science - Medical Assisting

Keiser University
Fort Lauderdale, FL
08-2026

Skills

  • Exceptional customer service
  • Adaptive and creative
  • FLUENT IN Urdu, Hindi, Punjabi
  • Multitasking Abilities

Timeline

Medical Assistant

Pain Management Physicians of South Florida
05.2016 - 08.2016

Barista

Dunkin Donuts
02.2012 - 11.2016

Associate of Science - Medical Assisting

Keiser University

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