Iman Knight
Columbus,Ohio
Summary
4+ years’ experience as a Product / Order Specialist managing all transactions such as purchase orders, change orders, and sales orders with customers, clients, and vendors. Excellent customer service and client facing skills when resolving customer and client issues Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Highly efficient well established in fast-paced and challenging environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
10
10
years of professional experience
Work History
Invoicing Customer Specialist/Clerk/Receiving Clerk
DHL Supply Chain
04.2021 - 12.2022
- Manually prepare purchase orders for signature
- Receive and route written purchase orders
- Communicate with clients and vendors to give updates on purchase order and shipping details
- Prepare, issue, and send out receipts, bills, policies, invoices, statements, and checks
- Receive inbound and outbound phone calls to communicate with and update vendors and clients
- Operated various office machines, open and route incoming mail, answer correspondence, prepare outgoing mail
- Maintain the sites files pertaining to all purchase orders with vendors.
Product / Order Specialist
CONNECT US
08.2020 - 12.2020
- Engaged with customers over the phone to understand and resolve issues and answer questions about all products
- Investigated product concerns and communicated with the designated departments to understand the customers’ issues
- Processed orders and coordinated delivery schedules to meet customer needs
- Updated customer accounts with current personal and purchasing information
- Determined charges for services requested, collected deposits or payments, and arranged for billing.
Supply Order Specialist
EDDIE BAUER CORPORATE
04.2019 - 04.2020
- Performed transactions for clients and vendors such as sale orders, purchase orders, and change orders
- Resolved financial transactions with purchase orders, change orders, and sales orders with the assistance of accounting and finance teams
- Provided solutions, recommendations, and replacements with empathy and positive feedback.
- Trained new associates on store programs and policies
- Communicated new and relevant information to customers and followed up on promises
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Processed customer product orders in collaboration with third-party fulfillment vendor
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- O Monitored and followed up with clients and customers on unclear order information and special requests, and revise the orders as information is clarified.
Receiving Clerk
Zulily Warehouse
02.2019 - 04.2019
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Unloaded pallets and deliveries and organized products in warehouse.
Call Center Agent
Adecco Staffing
11.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Picker Packer
Belflex Staffing
11.2018 - 12.2018
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
Warehouse Worker
Kelly Services
10.2018 - 11.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general housekeeping and cleaning tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Packer
Amazon
06.2018 - 09.2018
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
Cleaning Crew Member
Scioto ServicesLLC
03.2018 - 05.2018
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
Home Health Aide
Home Instead Senior Care Home
12.2017 - 05.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
Picker Packer
Bath & Body Works Inc. Lbrands
09.2016 - 01.2018
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
Picker/Returns Processor
Radial Warehouse
02.2016 - 09.2016
- Unloaded, inspected and stored damaged and returned products.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Documented returned product details in [Software] inventory tracking system.
- Increased productivity through streamlined processes and system efficiency.
Environmental Services Housekeeper
Grant Hospital
11.2013 - 01.2016
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Tower Runner
Toys"R"Us
10.2012 - 12.2012
- Maintained speed of service for food orders while minimizing errors and complaints.
- Provided excellent customer service while meeting challenging time goals.
- Delivered correct food items to tables according to order documentation.
- Ran errands for various employees throughout company.
Education
High School Diploma -
Fort Hayes/Ecot Homeschool
Columbus, OH08.2008
Skills
- Sales orders, purchase orders, change orders, billing, and invoicing
- Client / vendor communication
- Customer service
- Microsoft Suite (Excel)
- O Data entry
- Inbound / Outbound phone calls
- Conflict resolution
- Inbound / Outbound operations (shipping and receiving)
- Microsoft Excel
- Serve Customer Needs
- Email Software
- Customer Support Needs Assessment
- Complex Problem-Solving
- Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Invoicing Customer Specialist/Clerk/Receiving Clerk
DHL Supply Chain
04.2021 - 12.2022
Product / Order Specialist
CONNECT US
08.2020 - 12.2020
Supply Order Specialist
EDDIE BAUER CORPORATE
04.2019 - 04.2020
Receiving Clerk
Zulily Warehouse
02.2019 - 04.2019
Call Center Agent
Adecco Staffing
11.2018 - 12.2018
Picker Packer
Belflex Staffing
11.2018 - 12.2018
Warehouse Worker
Kelly Services
10.2018 - 11.2018
Packer
Amazon
06.2018 - 09.2018
Cleaning Crew Member
Scioto ServicesLLC
03.2018 - 05.2018
Home Health Aide
Home Instead Senior Care Home
12.2017 - 05.2018
Picker Packer
Bath & Body Works Inc. Lbrands
09.2016 - 01.2018
Picker/Returns Processor
Radial Warehouse
02.2016 - 09.2016
Environmental Services Housekeeper
Grant Hospital
11.2013 - 01.2016
Tower Runner
Toys"R"Us
10.2012 - 12.2012
High School Diploma -
Fort Hayes/Ecot Homeschool
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