Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Iman Owens

Island Heights,NJ

Summary

Driven professional with a proven track record of enhancing customer satisfaction and streamlining online order processes. Skilled in customer service and attention to detail, demonstrated through increased sales revenue and high-quality product selection. Excelled in fast-paced environments, leveraging planning and organizational skills to exceed performance goals. Ready to learn and perform in any position as well as uplift and maintain any business and procedural standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Personal Shopper

Walmart
07.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.

Shift Leader Manager

Taco Bell
06.2021 - 01.2024
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.

Education

High School Diploma -

Central Regional High Schol
Bayville, NJ
06.2023

Skills

  • Customer Service
  • Attention to Detail
  • Planning and Organization
  • Decision-Making
  • Online Order Processing
  • Customer Relations
  • Heavy Lifting
  • Online ordering familiarity
  • Verifying Order Accuracy
  • Documentation And Reporting
  • Payment Processing
  • Merchandise Selection
  • Accurate money handling

Certification

BLS Certification

Interests

  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I participate in a variety of outdoor recreational activities
  • Strategy Games

Timeline

Personal Shopper

Walmart
07.2024 - Current

Shift Leader Manager

Taco Bell
06.2021 - 01.2024

High School Diploma -

Central Regional High Schol

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Iman Owens