Iman Sams
Washington,DC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Records Clerk
DC Health Benefit Exchange
Washington, DC
07.2023 - Current
- Maintained accurate and up-to-date records of all documents and files.
- Answered questions about records or files.
- Resolved discrepancies between physical files and digital databases.
- Maintained and updated company filing systems.
- Created or updated records with new files or information.
- Filed physical copies of important documents for future reference.
- Performed quality control checks to ensure accuracy of information entered into database.
- Responded promptly to inquiries about records management processes.
- Processed incoming mail by sorting, logging, scanning and filing appropriately.
- Created new folders for incoming records requests as necessary.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Concierge
InterSolutions
Washington, DC
07.2021 - 07.2023
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Handled mail and package deliveries, keeping items secure.
Mail Clerk
Post Office
Washington, DC
11.2019 - 01.2021
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Maintained records of all incoming and outgoing mail packages.
- Inspected outgoing mail for accuracy prior to distribution and mailing.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Adhered to safety regulations while operating machinery in the mailroom area.
- Received, sorted and organized incoming letters and packages.
- Operated mail processing equipment and manually sorted mail.
- Placed letters in individual mail slots for internal staff pickup.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Education
Keystone Job Corps
07-2012
Skills
- Document analysis
- Procedure Implementation
- File Retrieval
- Document Scanning
- File conversion
- Number-savvy
- Phone answering
- Materials Storage
- Attention to Detail
- Microsoft Office
- Filing System Creation
- Teamwork and Collaboration
- Documentation and Recordkeeping
- Dependable and Responsible
- Time management abilities
Certification
- Hospitality Certificate
Timeline
Records Clerk
DC Health Benefit Exchange
07.2023 - Current
Concierge
InterSolutions
07.2021 - 07.2023
Mail Clerk
Post Office
11.2019 - 01.2021
Keystone Job Corps
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