Iman Swain
Huntsville
Summary
Adaptable professional with experience in software development, information technology, healthcare support, customer service, hospitality, and administration. Proven ability to solve problems, support clients and end users, and work effectively in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Caregiver
At Your Side Home Care
Huntsville
12.2025 - Current
- Provide in-home care and assistance with daily living activities.
- Support client mobility, personal care, meal preparation, and transportation.
- Monitor client well-being and maintain a safe, comfortable environment.
Nursing Assistant Trainee
Park Manor Nursing Home
11.2025 - 12.2025
- Assisted residents with personal care, mobility, and daily living activities.
- Recorded vital signs and supported nursing staff with resident care.
Application Developer III
Windham School District
08.2025 - 10.2025
- Maintained software applications and websites supporting educational programs within the Texas Department of Criminal Justice.
- Assisted with troubleshooting, updates, and system improvements.
Front Desk Receptionist
Best Western Hotel
05.2025 - 08.2025
- Managed guest check-ins, reservations, and customer inquiries.
- Delivered professional customer service and administrative support.
Software Engineer II
New York Independent System Operator (NYISO)
07.2019 - 04.2024
- Developed and maintained applications for the Energy Market & Finance Technology Department.
- Supported business-critical systems through troubleshooting, testing, and enhancements.
Banquet Server
Statler City
09.2018 - 04.2019
- Served food and beverages during events while providing excellent guest service.
- Assisted with event setup and room preparation.
IT Engineer
ACV Auctions
07.2018 - 09.2018
- Provided help desk support, system administration, and network deployment.
- Installed and configured hardware, software, and wireless infrastructure.
Junior Computer Systems Analyst
Baillie Lumber Company
10.2017 - 07.2018
- Supported users through help desk services and ticket resolution.
- Assisted with network, server, and domain administration.
Accounts Payable Specialist
Auto Plus Auto Parts
05.2016 - 09.2017
- Processed invoices, vendor payments, and financial records using SAP and Excel.
- Reconciled discrepancies and maintained accurate documentation.
Car Wash Technician
Delta Sonic Car Wash
06.2015 - 06.2017
- Performed vehicle cleaning and detailing services.
- Delivered quality customer service in a high-volume environment.
Camp Counselor
SJBC Project Gift
05.2014 - 09.2014
- Assisted children with special needs during educational and recreational activities.
- Promoted a safe and supportive environment.
Housewares Department Associate
Kmart
05.2013 - 01.2014
- Assisted customers, operated cash registers, and stocked merchandise.
- Maintained department organization and inventory.
Education
Nursing Assistant Certificate -
Rosewood Career Institute
11-2025
Bachelor of Science - Computer Science
University at Buffalo
05-2019
Skills
- Software Development
- Application Support
- Help Desk Support
- Network Administration
- SAP
- Microsoft Office
- Patient Care
- Medical Documentation
- Customer Service
- Communication
- Problem Solving
- Teamwork
- Time Management
- Landscaping/Lawn Care
Certification
Basic Life Support (BLS) / CPR & AED, American Heart Association
Timeline
Caregiver
At Your Side Home Care
12.2025 - Current
Nursing Assistant Trainee
Park Manor Nursing Home
11.2025 - 12.2025
Application Developer III
Windham School District
08.2025 - 10.2025
Front Desk Receptionist
Best Western Hotel
05.2025 - 08.2025
Software Engineer II
New York Independent System Operator (NYISO)
07.2019 - 04.2024
Banquet Server
Statler City
09.2018 - 04.2019
IT Engineer
ACV Auctions
07.2018 - 09.2018
Junior Computer Systems Analyst
Baillie Lumber Company
10.2017 - 07.2018
Accounts Payable Specialist
Auto Plus Auto Parts
05.2016 - 09.2017
Car Wash Technician
Delta Sonic Car Wash
06.2015 - 06.2017
Camp Counselor
SJBC Project Gift
05.2014 - 09.2014
Housewares Department Associate
Kmart
05.2013 - 01.2014
Nursing Assistant Certificate -
Rosewood Career Institute
Bachelor of Science - Computer Science
University at Buffalo