Iman Wright
New Albany,IN
Summary
Dynamic Engagement Coach with a proven track record at Startek USA, specializing in client goal-setting and engagement strategies. Skilled in professional development and data analysis, I enhance program effectiveness through innovative workshops and resource creation. Adept at fostering collaboration and adapting approaches based on client feedback to drive participation and motivation.
Overview
19
19
years of professional experience
Work History
Engagement Coach
Startek USA
07.2019 - 06.2025
- Assisted clients in setting personal goals and identifying engagement strategies.
- Supported program development by researching best practices in client engagement.
- Facilitated workshops to enhance client participation and motivation levels.
- Collaborated with team members to create resources that promote engagement activities.
- Monitored client feedback to adapt approaches for better alignment with needs.
- Contributed to the evaluation of program effectiveness through data collection and analysis.
- Engaged in ongoing training to develop skills in coaching methodologies and tools.
- Managed payroll systems including ADP and Paychex, streamlining data entry and reporting processes.
- Resolved payroll discrepancies quickly and successfully.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Mail Processing Clerk
USPS
11.2010 - 04.2018
- Operated high-speed mail processing equipment to ensure efficient sorting and delivery of mail.
- Reviewed outgoing mail for compliance with postal regulations, enhancing accuracy in processing.
- Trained new staff on operational protocols and safety procedures to maintain workflow efficiency.
- Monitored inventory levels of supplies, coordinating timely replenishment to prevent disruptions.
Supervising Manager
Kroger
05.2006 - 04.2010
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed staff scheduling to optimize labor efficiency and service levels.
- Implemented inventory management systems to reduce stock discrepancies.
- Trained and mentored team members on operational best practices and customer service.
Education
General Education
Central High School
Louisville, KY05.2006
Skills
Payroll specialist (5 years) using Oracle to input time, pto and holiday pay
Professional development
Career development
Engagement specialist
Timeline
Engagement Coach
Startek USA
07.2019 - 06.2025
Mail Processing Clerk
USPS
11.2010 - 04.2018
Supervising Manager
Kroger
05.2006 - 04.2010
General Education
Central High School
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