Open To Work
Hi, I’m
IMANA BREAUX
Brooklyn,NY
Work Preference
Summary
Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
2
years of post-secondary education
5
years of professional experience
Work History
Blue Bottle Coffee
Barista
10.2017 - 11.2018
Job overview
- Evaluated coffee drinks prepared by baristas at the café and other locations to maintain quality standards.
- Developed expertise in food offerings to enhance customer service and menu recommendations.
- Fostered strong relationships with co-workers, enhancing inclusivity and teamwork across the café
TazzaBrooklyn, NY
Head Barista
01.2016 - 01.2017
Job overview
- Enhanced coffee shop reputation by taking ownership of unique customer requests and identifying opportunities to enrich client experience.
- Generated revenue by attracting new customers and expanding service and product offerings.
- Maintains inventory by replenishing coffee supplies, restocking coffee brewing equipment, and maintaining supplies and cookies for the coffee bar.
- Assisted in training new baristas by serving as a shadow partner.
- Preparing tables with special attention to sanitation, attending to customers upon entrance by presenting menus and helping with food and beverage selection.
Victoria's SecretNew York, NY
Sales Specialist
05.2014 - 01.2016
Job overview
- Drove store sales growth through personal customer engagement, effectively reading cues and responding to needs during sales interactions.
- Leveraged product and fit expertise to identify fit issues and assist customers in building personalized bra wardrobes on the sales floor and in fitting rooms.
- Understand and adhere to brand standards, processing merchandise to be floor ready and maintaining back room/ understock.
Education
American Musical and Dramatic AcademyNew York, NY
Associate of Arts from Acting
10.2012 - 06.2014
Skills
- Coffee brewing techniques
- Beverage presentation
- Product knowledge
- POS system operation
- Customer engagement
- Sales strategy
- Product sourcing
- Store layout organization
- Conflict resolution
- Action Oriented
- Listening
- Verbal Communication
- People Skills
- Customer Focus
- Relationship Building
- Strong work ethic
- Natural Closer
Awards
Victoria's Secret Top Seller 2015
Timeline
Barista
Blue Bottle Coffee
10.2017 - 11.2018
Head Barista
Tazza
01.2016 - 01.2017
Sales Specialist
Victoria's Secret
05.2014 - 01.2016
American Musical and Dramatic Academy
Associate of Arts from Acting
10.2012 - 06.2014