Summary
Overview
Work History
Education
Skills
Timeline
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Imane Bakhat

Manassas,VA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Handles sensitive information professionally and follows all guidelines for confidentiality.

Overview

6
6
years of professional experience

Work History

Customer Service

The Home Depot Inc
03.2020 - Current
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Researched client requests to create best possible solutions for diverse needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Greeted guests in with friendliness and professionalism.
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Tutor

Private Employer
01.2018 - 03.2020
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
  • Developed student confidence through positive reinforcement strategies.
  • Used personalized learning plans to guide students to deeper understanding of course material and learning styles.

Education

Bachelor of Administrative Studies - Business

George Mason University
Fairfax, VA
05.2025

Associate of Business Administration - Business Administration

Northern Virginia Community College
Manassas
05.2023

Skills

  • Operating Telephones
  • Cashier Oversight
  • Cash Register Systems
  • Till Counting
  • Product Recommendations
  • Telephone Reception
  • Telephone Management
  • Customer Satisfaction
  • PCI (Payment Card Industry)
  • Reading Comprehension
  • Strong Problem Solver
  • Social Media Knowledge

Timeline

Customer Service

The Home Depot Inc
03.2020 - Current

Tutor

Private Employer
01.2018 - 03.2020

Bachelor of Administrative Studies - Business

George Mason University

Associate of Business Administration - Business Administration

Northern Virginia Community College

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Imane Bakhat