Imane Dahir
IT Support Specialist | CompTIA A+ Certified | Background In Psychology & Behavioral Health
San Tan Valley,AZ
Work Preference
Summary
Results-driven IT professional with extensive hands-on experience in technical support, hardware installation, and troubleshooting across diverse environments. Renowned for maintaining composure under pressure and effectively communicating with both technical and non-technical users to resolve issues on the first attempt. Recently earned CompTIA A+ certification (April 2026) and actively pursuing ISC2 Certified in Cybersecurity (CC), demonstrating a commitment to advancing in the security field. A background in caregiving enhances the ability to quickly assess situations, adapt communication styles, and prioritize people while ensuring compliance and documentation standards are met. Prepared to contribute solid technical fundamentals and a customer-focused mindset to a dynamic team.
Overview
10
10
years of professional experience
1
1
Certificate
1
1
Language
Work History
Habilitation & Attendant Care Provider
AZA United
06.2021 - Current
- Delivered daily one-on-one support in structured sessions to achieve individualized care goals and ensure consistency.
- Utilized de-escalation techniques and effective problem-solving to navigate high-stress situations and uphold safety.
- Maintained comprehensive documentation and progress records to meet program and regulatory compliance standards.
- Collaborated with therapists and coordinators to execute care plans and modify workflows for improved outcomes.
- Facilitated the use of assistive technologies and digital tools to enhance communication and task completion.
- Coordinated multiple schedules and responsibilities with adept time management to ensure dependable client support.
- Monitored medication schedules, appointment follow-ups, and care tasks with meticulous logs to sustain continuity and fulfill program compliance requirements.
- Executed structured activity sequences to mitigate transition-related distress and create more predictable, calming daily routines for clients.
- Educated caregivers on practical behavior strategies and hands-on techniques, reinforcing home support and fostering long-term skill retention.
Independent Financial Markets Trader
Self-Employed
04.2016 - 12.2018
- Analyzed stock market trends, financial news, charts, and technical indicators to make short-term trading decisions.
- Managed personal trading capital while tracking risk, gains/losses, and performance over time.
- Developed discipline in research, decision-making under pressure, recordkeeping, and risk management.
- Used trading platforms and market data tools to monitor price movement and execute trades.
Education
ISC2 Certified - Cybersecurity (CC)
ISC2
San Tan Valley, AZ10-2026
CompTIA A+ Certified IT Support Professional - undefined
Per Scholas
San Tan Valley, AZ04-2026
Biology / Biological Sciences - undefined
Université Moulay Ismail
Meknes, Morocco06-2009
Skills
Virtual assistance
Wireless connectivity solutions
System hardware deployment
Network management
Operating systems expertise
Advanced troubleshooting
Teamwork and collaboration
Certification
CompTIA A+ Certified — Earned April 26, 2026, ISC2 Certified in Cybersecurity (CC) — In Progress
Timeline
Habilitation & Attendant Care Provider
AZA United
06.2021 - Current
Independent Financial Markets Trader
Self-Employed
04.2016 - 12.2018
CompTIA A+ Certified IT Support Professional - undefined
Per Scholas
Biology / Biological Sciences - undefined
Université Moulay Ismail
ISC2 Certified - Cybersecurity (CC)
ISC2
Languages
English, French, Arabic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional Development
- Cisco Networking Academy: Introduction to Cybersecurity
- Cisco Networking Academy: Operating Systems Basics
- Cisco Networking Academy: Computer Hardware Basics
- Google/Coursera: Technical Support Fundamentals
- Google/Coursera: The Bits and Bytes of Computer Networking
- Google/Coursera: Google AI Essentials
- IBM/Coursera: Practice Exams for CompTIA A+ Core 1 & Core 2
Courses / Professional Development
- Introduction to Cybersecurity — Cisco Networking Academy, issued Oct. 21, 2025
- Operating Systems Basics — Cisco Networking Academy, issued Oct. 6, 2025
- Computer Hardware Basics — Cisco Networking Academy, issued Sep. 25, 2025
- Google AI Essentials — Coursera/Google, completed May 2026
- The Bits and Bytes of Computer Networking — Coursera/Google, completed March 2026
- Introduction to AI — Coursera/Google, completed February 2026
- Technical Support Fundamentals — Coursera/Google
- Practice Exams for CompTIA A+ Certification: Core 1 & Core 2 — Coursera/IBM, completed May 2026
Professional Development
- Cisco Networking Academy: Introduction to Cybersecurity
- Cisco Networking Academy: Operating Systems Basics
- Cisco Networking Academy: Computer Hardware Basics
- Google/Coursera: Technical Support Fundamentals
- Google/Coursera: The Bits and Bytes of Computer Networking
- Google/Coursera: Google AI Essentials
- IBM/Coursera: Practice Exams for CompTIA A+ Core 1 & Core 2