Summary
Work History
Education
Skills
Languages
Timeline
Generic

IMANE FAIQ

Melrose,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Air Operation Specialist

Grand Circle Coorporation
Boston, MA
05.2020 - 09.2020
  • Used Amadeus and Sabre software to process airline reservations and , preparation and issuance of tickets and itineraries .
  • Determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of customers..

Quality Control , Auditor , Training

Aviation Port Services
Boston, MA
03.2017 - 01.2019
  • Investigate accidents and incidents
  • Write accidents and incidents report
  • Communicate Post-incident investigation results
  • Conduct safety inspections
  • Advise workers on proper safety and security procedures
  • Provide necessary training as directed by STQ
  • Schedule and coordinate all classroom training and on-job trainings
  • Maintains training tracking process, tracks completion and processes communication and certification to leadership
  • Performs Quality audits on local operation
  • Report quality problems or findings to thestation manager and Manager STQ
  • Follows up to ensure that corrective action has taken/ will take place.

Passenger Service Lead/ Flight Manager

Swissport, Lufthansa Airline
Logan, Boston, MA
03.2013 - 03.2016
  • Managed the operation of a flight during the day, prepare and pre- seat all particularities in the flight
  • Managed passenger’s upgrades and upsells program including handling and fee calculation if applicable
  • Assisted passengers as needed through arrival and check-in processes including support for passengers; with special needs
  • Worked with all departments, Ops, ticketing, Catering, to coordinate and ensure all preflight tasks are prepared for a good operation of the day
  • Helped with the boarding process, making public address announcements as required;
  • Helped with the hiring process; ensure all lead duties during a day
  • Worked effectively with customers and colleagues from different viewpoints, cultures, and countries.

Amadeus Ticketing
- 01.2016
  • From 04 – 15 April, Trained for booking and selling ticketing in Amadeus
  • Passed the test for the following course contents: timatic, availability /timetable/MCT, SSR/OSI, ticketing, modifying a PNR, MCO/EMD, PNR history, sales reports, and others.

Flight Attendant

Royal Air Morocco
Casablanca
04.2007 - 03.2013
  • Carried out pre-flight duties, including checking the safety equipment and security checks, ensured that all meals, drinks and stock were on board;
  • Welcomed passengers on board and directed them to their seats;
  • Informed fliers of the aircraft safety procedures and ensured that all hand luggage was securely stored away
  • Checked all seat belts and galleys were secure prior to take-off
  • Made announcements on behalf of the pilot and answered questions during the flight
  • Served meals and refreshments
  • Reassured passengers and ensured that they follow safety procedures in emergency situations
  • Gave first aid where necessary
  • Ensured the disembarkation of passengers in a safely manner at the end of a flight
  • Completed paperwork, including the flight report.

Ground Handling Supervisor

Maroc Handling, Marrakesh
Menara
01.2006 - 04.2007
  • Calculated load weights for different aircraft compartments, using charts and computers;
  • Determined the quantity and orientation of cargo, and computed an aircraft's center of gravity;
  • Directed ground crews in the loading, unloading, securing, and staging of aircraft cargo or baggage;
  • Distributed cargo in such a manner that space use is maximized;
  • Accompanied aircraft as a member of the flight crew in order to monitor and handle cargo in flight.

Air Berlin Account Manager

Aviation Port Services
McClellan, East Boston
03.2016 - 1 1
  • Logan airport
  • Hire all the staff and provide them with expert training, and make sure that all standards for safety and security are implemented
  • Manage the whole operation of the flight in collaboration with different departments at the airport
  • Ensure all the pre-flight tasks, coordinate with the airline operators
  • Ensure all safety ground operations
  • Communicate and coordinate with Air berlin operators, send flights reports, daily sales reports.

Education

MA In Process - General Studies of Business Management Administration

University of Massachusetts - Lowell
Lowell, MA
05.2023

Bachelor of Science - Tourism Engineering

Cadi Ayad University, Force Globalia Training Center

Certified in Load Control Operations, Check-in, ticketing(AMADEUS), and Lost and -

Associate degree - Tourism and Marketing touristic

Institute of Tourism and Hospitality Management

Skills

  • Computer skills:
  • Amadeus, Microsoft Office, Microsoft outlook, Excel, Word, and PowerPoint

Languages

French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Air Operation Specialist

Grand Circle Coorporation
05.2020 - 09.2020

Quality Control , Auditor , Training

Aviation Port Services
03.2017 - 01.2019

Air Berlin Account Manager

Aviation Port Services
03.2016 - 1 1

Passenger Service Lead/ Flight Manager

Swissport, Lufthansa Airline
03.2013 - 03.2016

Flight Attendant

Royal Air Morocco
04.2007 - 03.2013

Ground Handling Supervisor

Maroc Handling, Marrakesh
01.2006 - 04.2007

Amadeus Ticketing
- 01.2016

MA In Process - General Studies of Business Management Administration

University of Massachusetts - Lowell

Bachelor of Science - Tourism Engineering

Cadi Ayad University, Force Globalia Training Center

Certified in Load Control Operations, Check-in, ticketing(AMADEUS), and Lost and -

Associate degree - Tourism and Marketing touristic

Institute of Tourism and Hospitality Management

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IMANE FAIQ