Imane Serana Key
IT Analyst
Atlanta,GA
Summary
Enthusiastic and detail-oriented IT Analyst with foundational experience in data analytics, Web development, and Customer service. Skilled in a Power Apps, SharePoint solutions, and process automation, with a strong desire to apply these skills to drive performance improvements and deliver actionable insights. A collaborative team player committed to learning and adhering to best practices.
Overview
2
2
years of professional experience
4
4
Certification
Work History
Application Development Intern
Graphic Packaging International
Atlanta, GA
01.2025 - Current
- Developed and maintained applications using Microsoft Power Apps frameworks to enhance user experience.
- Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
- Collaborated with cross-functional teams to gather requirements for application features.
- Assisted in troubleshooting and resolving application issues reported by users.
- Implemented responsive web design techniques, ensuring compatibility across multiple devices and browsers.
- Conducted user acceptance testing to ensure functionality met business needs.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
Early Development Instructor
Foundations for the Future
Kennesaw, GA
08.2023 - 03.2024
- Developed and implemented instructional plans to improve student learning outcomes.
- Managed classroom activities and provided individualized support to enhance students' educational experience.
Hotel Receptionist (Part-time)
Rosaroum Resort
Marrakech, Morocco
01.2019 - 11.2020
- Provided exceptional customer service to guests, managing check-ins and check-outs efficiently.
- Handled reservations and resolved customer inquiries, contributing to a positive guest experience.
Customer Service Representative (Part-time)
Moncallcenter
Marrakech, Morocco
10.2018 - 07.2019
- Assisted customers with inquiries and issues, delivering high-quality support and resolving complaints.
- Maintained detailed records of customer interactions and transactions.
Education
Certificate of Completion - Application Development
Year Up United
Atlanta, GA07-2025
Bachelor's Degree - Nursing
EXCEL HEALTH INSTITUTE
Marrakech, Morocco07.2019
Some College -
IBN ZOHR UNIVERSITY OF SCIENCE
Taroudant, Morocco07-2015
Skills
- Programming Languages: Python, JavaScript
- Web Development: HTML, CSS, HTML5
- Data Analytics: SQL, Data Visualization, Tableau, Power BI
- Software: Microsoft 365, Microsoft Power Apps & SharePoint, Google Workspace, Google Analytics, Dropbox, Zoom, Outlook/Gmail
- Data analysis capabilities
- Soft Skills: Attention to Detail, Problem-Solving, Teamwork, Customer Service, Effective Communication Skills
- Cybersecurity awareness
Certification
- SCRUM MASTER (PSM I) Certificate Online March 2025
- SOLOLEARN Certificate – SQL Intermediate Online Jan 2025
- SOLOLEARN Certificate – JavaScript Intermediate Online Jan 2025
- SOLOLEARN Certificate – Introduction to Python Online Jan 2025
- GOOGLE/COURSERA Certificate - Data Analytics Online July 2023
LANGUAGES
Fluent in Arabic
Fluent in French
ADDITIONAL EXPERIENCE
- GRAND ATLAS HOSPITAL Nursing Student Trainee Marrakech, Morocco Sept. 2017 - July 2019
- Provided compassionate patient care and support in a clinical setting, enhancing patient satisfaction and care quality.
Timeline
Application Development Intern
Graphic Packaging International
01.2025 - Current
Early Development Instructor
Foundations for the Future
08.2023 - 03.2024
Hotel Receptionist (Part-time)
Rosaroum Resort
01.2019 - 11.2020
Customer Service Representative (Part-time)
Moncallcenter
10.2018 - 07.2019
Certificate of Completion - Application Development
Year Up United
Bachelor's Degree - Nursing
EXCEL HEALTH INSTITUTE
Some College -
IBN ZOHR UNIVERSITY OF SCIENCE