I'manee Boyce
Rocklin,CA
Summary
Diligent and results-driven professional with almost five years of order management experience, from order placement through final customer payment. Over ten years of multifaceted experience. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of tasks to drive operational efficiencies. Navigating diverse roles and environments with adaptability and commitment to continuous professional growth. Open and receptive to feedback with a passion for continuous development.
Overview
12
12
years of professional experience
Work History
Order Management Specialist
SMA Solar Technologies
11.2019 - Current
- Manage high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Meticulous review of purchase orders for accuracy prior to entry.
- Reduce order errors with meticulous attention to detail, thorough review, and effective communication.
- Collaborated with cross-functional teams in resolving order-related issues, ensuring a seamless customer experience.
- Create and maintain comprehensive process documentation to enhance efficiency.
- Problem solving by identifying and resolving issues to meet deadlines.
- Use of SAP to extract and analyze data.
- Use of Excel spreadsheets to perform data queries and monitor orders.
- Conduct weekly Open Order meetings for comprehensive reviews and proactive management strategies to mitigate risks and ensure project success.
- Create and maintain billing plans for milestone payment schedules.
- Enhance order processing efficiency by streamlining workflows and implementing best practices.
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
- Contributed to successful project implementations by providing insights on potential improvements within the Order Management domain.
Receptionist
Woodside Homes
05.2019 - 11.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
LEGAL SECRETARY/FILING CLERK
McCoy Fatula, APC
07.2018 - 04.2019
- Prepared and maintained accurate client files for court proceedings.
- Served as point of contact for clients, fielding inquiries with professionalism.
- Improved client satisfaction by providing timely and accurate legal document preparation.
- Enhanced attorney productivity with proficient management of case files and schedules.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
POLICE RECORDS CLERK I
City of Roseville, Police Department
12.2015 - 05.2018
- Utilized knowledge of the California Public Records Act to regulate and facilitate access to public records.
- Thorough redaction for confidential reports.
- Strong attention to detail.
- Maintained strict confidentiality and discretion when handling sensitive information.
- Provided comprehensive training to new team members.
- Promptly prepared and fulfilled subpoena requests.
- Data entry, proofreading, and cross-referencing of police reports.
- Assisted investigators by providing relevant case files, enhancing their ability to solve crimes efficiently.
- Ensured proper disposal of outdated or unwanted materials in accordance with state retention schedules, freeing up valuable storage space.
- Increased efficiency within the department by training new clerks on procedures related to recordkeeping, data entry, and document preparation.
- Provided exceptional customer service while assisting walk-in visitors with inquiries regarding police records and services.
Bank Teller
Golden1 Credit union
11.2014 - 12.2015
- Provided the highest standard of customer service while managing accounts and sensitive information.
- Cash handling and verified currency to ensure accurate transactions.
- Member account management.
- Maintain member confidentiality.
- Stayed within compliance and adhered to banking policies and privacy.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Barista /Barista Shift Lead
Peet’s Coffee And Tea
07.2012 - 02.2018
- Provided a high level of customer service.
- Problem solving.
- Oversee the daily operations during assigned shifts.
- Motivated and lead team members to ensure excellent customer service.
- Monitored inventory levels of product and supplies, ensuring adequate stock levels and minimizing waste.
- Assigned tasks and managed breaks according to business needs.
- Ensured all team members were up to date on current products and offerings.
- Operated and maintained the espresso machine and all beverage making stations.
- Demonstrated knowledge of various coffee types and products, answering customer inquiries.
- Adhered to policy and procedures.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Beertender
Moksa brewing co.
08.2022 - 12.2023
- Demonstrated expertise in brewing processes and beer styles while educating customers.
- Properly served beverages.
- Prioritized customer safety through vigilant monitoring of consumption levels.
- Managed the keg room as needed., keg rotation.
- Upheld immaculate cleanliness standards.
- Proper cash handling.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Beertender
Knee deep brewing co.
06.2020 - 09.2020
- Demonstrated expertise in brewing processes and beer styles while educating customers.
- Properly served beverages.
- Prioritized customer safety through vigilant monitoring of consumption levels.
- Managed the keg room as needed., keg rotation.
- Upheld immaculate cleanliness standards.
- Proper cash handling.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Beertender / Expo
LOOMIS BASIN BREwery / LBB GASTROPUB AND SMOKEHOUSE
12.2015 - 07.2019
- Demonstrated expertise in brewing processes and beer styles while educating customers.
- Properly served beverages.
- Prioritized customer safety through vigilant monitoring of consumption levels.
- Managed the keg room as needed., keg rotation.
- Upheld immaculate cleanliness standards.
- Proper cash handling.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Education
Associate Degree in Communication studies -
Sierra College
12.2016
Skills
- Analytical
- Microsoft Office
- Cross Collaboration
- Problem Solving
- Data entry and Computer Skills
- Highly Organized
- Attention to Detail
- Communication
- High level of professionalism
- Time Management
- ERP Systems
- Database Management
References
- Laura Stetser, Senior Order Management Specialist; Lead, SMA Solar Technologies, 916-343-3551
- Annette Clark, Senior Billing Specialist; Lead, SMA Solar Technologies, 916-878-6282
- Kristin Ferguson, Police Records Clerk II, City of Roseville Police Department, 916-412-5018
- Kristin Tedford, Previous Store Manager, Peets Coffee & Tea, 916-717-3779
Timeline
Beertender
Moksa brewing co.
08.2022 - 12.2023
Beertender
Knee deep brewing co.
06.2020 - 09.2020
Order Management Specialist
SMA Solar Technologies
11.2019 - Current
Receptionist
Woodside Homes
05.2019 - 11.2019
LEGAL SECRETARY/FILING CLERK
McCoy Fatula, APC
07.2018 - 04.2019
POLICE RECORDS CLERK I
City of Roseville, Police Department
12.2015 - 05.2018
Beertender / Expo
LOOMIS BASIN BREwery / LBB GASTROPUB AND SMOKEHOUSE
12.2015 - 07.2019
Bank Teller
Golden1 Credit union
11.2014 - 12.2015
Barista /Barista Shift Lead
Peet’s Coffee And Tea
07.2012 - 02.2018
Associate Degree in Communication studies -
Sierra College
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