Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imani AbdulAleem

Covington,GA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

17
17
years of professional experience

Work History

Phlebotomist II/ Lab Assistant/Lab Customer Service/ PCC- FP

Emory Healthcare
04.2019 - Current
  • Supports patient operations with overall care coordination for patients, serving as their primary point of contact for all customer service, administrative and scheduling needs
  • Acts as liaison for patient and family, working with both administrative and clinical staff from multiple departments to improve patient's overall experience
  • Position enhances patient experience by serving as primary point of contact and administrative care coordinator for established patients and/or family members
  • Ensures that all related patient appointments for care are secured in timely manner and coordinated for patient convenience and addresses and resolves process or administrative issues impeding timely access to care
  • Responsible for collaborating with physicians and members of care delivery team to triage, coordinate and consistently manage patient care experience
  • Position works with patients and families to answer questions, provide emotional support and resolve issues concerning administrative coordination of their care
  • Perform venipuncture and finger sticks on patients of varied ages who may be carriers of infectious agents, or who may be hostile or unstable; receive Specimens from patients and staff
  • Operate centrifuge to spin blood, and distribute specimens to appropriate staff
  • Answer phone and direct calls
  • Enter test information into computer as well as performing any related clerical task.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Provided guidance and support to laboratory personnel.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Assisted in training and onboarding new phlebotomists.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reviewed patient records for accuracy and completeness.
  • Promoted positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
  • Contributed to reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
  • Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.

Phlebotomist

LabCorps Of America
10.2013 - 04.2019
  • Obtains blood specimens by performing venipuncture
  • Maintains specimen integrity by using aseptic technique, following office / lab procedures; observing isolation procedures
  • Tracks collected Prepares specimens and proper documentation to be picked up by The courier service
  • Tracks inventory of ancillary supplies and submits order form as needed
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reviewed patient records for accuracy and completeness.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.

Phlebotomist

Polaris Allergy Labs
02.2013 - 08.2013
  • Obtains blood specimens by performing venipuncture
  • Performs Prick test or "scratch test":pricking skin with multiple skin test device containing small amount of allergen
  • Reading and recording results of scratch test on proper documents
  • Maintains specimen integrity by using aseptic technique, following office / lab procedures; observing isolation procedures
  • Tracks collected Prepares specimens and proper documentation to be picked up by courier service
  • Tracks inventory of ancillary supplies and submits order form as needed
  • Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reviewed patient records for accuracy and completeness.
  • Promoted positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
  • Contributed to reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Conducted venipuncture and other CT procedures.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering overall skill set of team and promoting collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Contributed to development of phlebotomy training materials, enhancing skillsets of new employees and improving overall team performance.
  • Assisted in implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Played integral role in managing inventory levels within department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Maintained high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining clean work environment.
  • Promoted positive atmosphere within phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout process.
  • Contributed to reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Participated in cross-training initiatives, bolstering overall skill set of team and promoting collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Contributed to development of phlebotomy training materials, enhancing skillsets of new employees and improving overall team performance.
  • Assisted in implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Played integral role in managing inventory levels within department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Contributed to the development of phlebotomy training materials, enhancing the skill set of new employees and improving overall team performance.

Lead Clinical Research Coordinator/ Phlebotomist

Ialum Clinical Research Center
11.2007 - 03.2012
  • Working directly with study volunteers, providing them safety and protection while collecting and managing study data
  • Promote, advertise, and conduct telephone and face-to-face screenings.
  • Supported participant retention efforts by designing engaging materials that highlighted benefits of continued involvement in study.
  • Improved data accuracy by implementing rigorous quality control measures during data collection and entry processes.
  • Monitored patient safety throughout clinical trials and reported any adverse events.
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Managed patient recruitment, informed consent process and data entry to support trial objectives.
  • Collected data and followed research protocols, operations manuals, and case report form requirements.
  • Developed and maintained accurate and up-to-date case report forms and source documents.
  • Prepared and maintained regulatory documents for clinical trial submissions.
  • Reviewed referral information and kept track of intakes from various referral sources.
  • Collected, evaluated, and modeled collected data.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Reviewed patient records for accuracy and completeness.
  • Organized daily work based on collection priority.
  • Conducted venipuncture and other CT procedures.
  • Supported quality assurance efforts by diligently documenting all relevant information during collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Reviewed and processed requisitions for laboratory tests.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Supported participant retention efforts by designing engaging materials that highlighted the benefits of continued involvement in the study.
  • Streamlined communication between participants and research team, fostering effective collaboration and data collection.
  • Enhanced interdisciplinary collaboration among researchers by organizing regular team meetings and progress updates.
  • Promoted culture of continuous improvement within research team through constructive feedback on study processes and outcomes.
  • Strengthened relationships with external partners such as clinical sites and vendors through effective communication channels and consistent follow-through on commitments.
  • Optimized resource allocation for research project, effectively managing budgets and personnel requirements.
  • Ensured regulatory compliance by meticulously maintaining documentation for study activities.
  • Contributed to successful grant applications by assisting with proposal preparation, submission, and follow-up activities.
  • Contributed to positive work environment by fostering open communication, teamwork, and professional development opportunities for staff members.
  • Assisted investigators with publication efforts by contributing to manuscript development, editing, and submission processes.
  • Maintained up-to-date knowledge of industry best practices, regulations, and advancements in clinical research coordination methodologies.
  • Reduced study attrition rates by proactively addressing participant concerns and providing ongoing support.
  • Enhanced patient satisfaction by efficiently coordinating and managing study schedules.
  • Mitigated risks to study integrity through vigilant monitoring of protocol adherence and prompt resolution of any deviations.
  • Provided comprehensive training to new staff members, ensuring seamless integration into existing workflows while maintaining high-quality work standards.
  • Expedited study start-up timelines by efficiently coordinating site initiation visits, trainings, and equipment setup.
  • Facilitated timely enrollment of participants through targeted recruitment strategies.
  • Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
  • Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Followed informed consent processes and maintained records.
  • Gathered, processed, and shipped lab specimens.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Participated in initiation visits and investigator meetings, implementing trials following study timelines and budgets.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Maintained accurate and up-to-date case report forms and source documents for traceability.
  • Monitored unit budget to meet financial objectives for spend rate and funding.
  • Complied with research protocols by providing ongoing quality control audits.
  • Facilitated focus group sessions with project patients.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
  • Monitored patients for reactions and verified sample quality.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
  • Assisted in the implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
  • Played an integral role in managing inventory levels within the department, ordering necessary supplies while minimizing waste to maintain cost-effective operations.
  • Continually sought opportunities for professional development by attending workshops, conferences, and staying up-to-date on industry best practices in phlebotomy techniques.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Promoted a culture of continuous improvement within the research team through constructive feedback on study processes and outcomes.
  • Optimized resource allocation for the research project, effectively managing budgets and personnel requirements.
  • Contributed to a positive work environment by fostering open communication, teamwork, and professional development opportunities for staff members.
  • Verified proper storage and transportation of specimens to laboratories.
  • Assisted in training and onboarding new phlebotomists.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Participated in quality assurance and competency assessment initiatives.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Provided guidance and support to laboratory personnel.
  • Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
  • Facilitated clear communication between principal investigators, sponsors, and study participants for seamless trial execution.
  • Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
  • Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
  • Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
  • Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
  • Streamlined budget development and negotiation processes to ensure adequate financial resources for clinical trials while minimizing costs.
  • Optimized resource allocation for efficient trial operations by closely tracking project milestones and adjusting staffing levels accordingly.
  • Expedited regulatory approval timelines by preparing high-quality submissions, maintaining regular communication with authorities, and promptly addressing queries.
  • Maximized protocol compliance by providing comprehensive training to research staff and ensuring adherence to guidelines.
  • Assisted in manuscript preparation highlighting key findings from clinical trials, advancing the field''s understanding of novel treatments and interventions.
  • Evaluated emerging technologies and tools essential for enhancing clinical research processes, making recommendations on implementation to improve overall efficiency.
  • Accelerated study completion by effectively managing clinical trial schedules and coordinating site visits.
  • Increased patient safety with diligent monitoring, prompt adverse event reporting, and thorough follow-up investigations.
  • Enhanced patient enrollment by streamlining the recruitment process and strengthening relationships with referral sources.
  • Promoted a culture of continuous improvement within the research team by regularly identifying areas for growth and implementing new best practices or tools as needed.
  • Contributed to scientific advancements through participation in conferences, publication of research findings in peer-reviewed journals, and collaboration on multidisciplinary projects.
  • Supported principal investigators in developing innovative research ideas into feasible clinical protocols aligned with organizational goals.
  • Reduced study deviations through meticulous documentation of informed consent processes, eligibility assessments, and visit details.
  • Boosted patient retention rates by fostering strong relationships with participants through clear communication and compassionate care delivery during study visits.
  • Mentored junior clinical research coordinators in best practices for trial management, fostering professional development and growth within the team.
  • Collaborated with investigators for successful grant applications, securing funding for critical research studies.
  • Improved data quality by implementing rigorous data management procedures and conducting regular audits.

Education

Associate of Science - Medical Office Assistance

Gwinnett College
Lilburn, GA
07.2008

Skills

  • Proficient at typing 40-45 wpm Skilled at using Windows XP, Microsoft Word 2002 & 2003, PowerPoint 2002 & 2003, Excel 2002, Access 2002 Customer service and Communication training with area leader, Sasha ZeBryk
  • Venipuncture
  • Order of draw
  • Patient Care
  • Specimen handling
  • Sample and specimen collection
  • Butterfly needle technique
  • HIPAA Compliance
  • Patient confidentiality
  • Venipuncture Expertise
  • Blood collection techniques
  • Specimen labeling procedures
  • Communication abilities
  • HIPAA
  • Patient support
  • Blood culture collection
  • Capillary puncture
  • Data Entry
  • Specimen Preparation
  • Medical terminology knowledge

Timeline

Phlebotomist II/ Lab Assistant/Lab Customer Service/ PCC- FP

Emory Healthcare
04.2019 - Current

Phlebotomist

LabCorps Of America
10.2013 - 04.2019

Phlebotomist

Polaris Allergy Labs
02.2013 - 08.2013

Lead Clinical Research Coordinator/ Phlebotomist

Ialum Clinical Research Center
11.2007 - 03.2012

Associate of Science - Medical Office Assistance

Gwinnett College

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Imani AbdulAleem