Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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IMANI ADAMS

Evans,Ga

Summary

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Overview

5
5
years of professional experience

Work History

Client Support Specialist - Payroll

Adp- Automated Data Processing
Augusta / Remote, GA
10.2021 - Current
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Interacted with team members across departments to research and resolve customer issues.
  • Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
  • Collected confidential financial information from clients to construct comprehensive financial plans.
  • Used software programs to prepare and submit database statistics, graphs and charts to accurately track financial movements.
  • Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.

EYEWEAR CONSULTANT

Lenscrafters
Augusta, Ga
07.2018 - 11.2020
  • Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping
  • Documented all prior authorization information in patient profiles, including approval dates and prior authorization numbers
  • Reviewed denials and submitted appeals to gain approval from insurance companies
  • Recommended eyewear choices, considering comfort and functional requirements for frames and lenses
  • Verified vision and any pertinent insurance benefits information prior to material purchases
  • Heated, shaped and bent frames to adjust the eyeglasses for the client's anatomy
  • Measured client carefully to get good fit of final product, including temple length, pupillary distance and optical centers of eyes
  • Combined the client's prescription information with their vocational and avocational visual needs to determine the best optical solutions
  • Sold all types of goods related to eyes, including reading glasses, sunglasses and contact lenses.

STOCKER ASSOCIATE

At Home
Augusta, Ga
09.2018 - 07.2019
  • Assisted customers with locating and purchasing items located on sales floor or in storeroom
  • Removed new product from trucks, opened containers, and routed products directly to sales floor or to storage locations
  • Cleaned and organized workstations regularly to avoid misplacing product or causing unnecessary delays
  • Requested new items from suppliers based on customer
  • Customer service
  • Organization
  • Creative thinking
  • Teamwork
  • Sell policies
  • Insurance procedures
  • Records maintenance
  • Billing procedures demand, current stock levels and planned promotions
  • Unpacked, tagged and stocked merchandise for sale on the main floor
  • Cleaned areas around worksite to provide safe environment
  • Packed and unpacked items to be stocked on shelves in stockrooms, warehouses and storage yards.

SALES ASSOCIATE

Williams Sonoma
Augusta, Ga
11.2016 - 05.2018
  • Restocked front lanes and displays, following established merchandising procedures and standards
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Unboxed and restocked merchandise into attractive displays
  • Cleaned and sanitized surfaces and equipment for maximum staff and guest protection
  • Received and stored food deliveries in freezer, refrigerators, and dry storage areas
  • Provided support for the team by working safely to feed material into machines, inspecting products for defects, and packing finished goods in the proper configuration
  • Assisted in checking picked orders, selecting proper box sizes, packing and preparing orders for shipping, and ensuring proper marking/labeling and safe storage.

Education

HIGH SCHOOL DIPLOMA - GENERAL STUDIES

Butler High School

Skills

  • Upbeat and Positive Personality
  • Call Documentation
  • Needs Assessment
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Assisting with Navigation
  • Call Volume and Quality Metrics
  • Time Tracking and Review
  • Typing and 10-Key Entry
  • Production Payroll Processing

Additional Information

  • Positive and upbeat sales professional and people- person with 6 years of customer service experience. Skilled in merchandising products, organizing inventory and keeping accurate registers. Effortlessly assist customers to complete purchases and individual loyalty to the brand . Hard-working professional with experience and a proven knowledge of customer loyalty, in-store promotions, and retail sales.

Timeline

Client Support Specialist - Payroll

Adp- Automated Data Processing
10.2021 - Current

STOCKER ASSOCIATE

At Home
09.2018 - 07.2019

EYEWEAR CONSULTANT

Lenscrafters
07.2018 - 11.2020

SALES ASSOCIATE

Williams Sonoma
11.2016 - 05.2018

HIGH SCHOOL DIPLOMA - GENERAL STUDIES

Butler High School

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IMANI ADAMS