Imani Adams
Suwanee,United States
Summary
Dedicated and customer-focused professional with over 4 years of combined experience in hospitality, sales, and customer service. Skilled in building client relationships, upselling, and ensuring memorable guest experiences. Adapt at multitasking in fast-paced environments while maintaining a positive attitude and professional demeanor.
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
10
10
years of professional experience
Work History
Vip Guest Specialist
Alluvia (Cheetah)
Atlanta, Georgia
12.2020 - Current
- Specialized in displaying enthusiasm and knowledge about the establishment and menu to skillfully promote top shelf items on the bottle list, while assertively upselling menu items.
- Developed and maintained positive working relationships with clients to reach business goals while providing friendly, attentive, and genuine service to establish a rapport with guests.
- Book clients event sections and menu selections in advance to provide a unique experience based on each client’s events needs.
- Consistently exceeded weekly targets by securing 10 plus section sales.
- Maintained liquor and smoking laws, strict beverage control and patron regulations in a courteous and professional demeanor.
- Coordinated with various departments to streamline service delivery and enhance guest satisfaction.
- Handled the execution of taking and delivering orders for bottles whilst preparing cocktails.
- Facilitated guest onboarding processes, ensuring seamless experiences from arrival to departure.
Call Center Representative
Gi North
Cumming, Georgia
01.2024 - 04.2024
- Answering a multi-line phone system and handling patient calls
- Scheduling and confirming patient appointments
- Completing the new patient registration process, in person and electronically
- Create and update Patient Accounts in EMR, including demographic and insurance information.
- Greeting patients/checking-in and checking-out patients.
- Verifying insurance eligibility and benefits with health plans.
- Obtaining referrals, precertification/pre-authorizations, as required Collecting co-payments, coinsurance's, deductibles, balances
- Scanning and sorting medical records in appropriate location in EMR Documenting in EMR, including management of tasks.
- Module managing fax inboxes, both in EHR and standard fax
- Communicating and collaborating with other team-members based on practice needs, posting charges and payments in EMR Completing and submitting accurate End-of-Day reconciliation.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed taking 100 complex calls providing tailored solutions to enhance customer experience.
Sales Representative
Infocision
Atlanta, GA
09.2020 - 01.2021
- Cultivated strong relationships with clients to drive repeat business and enhance customer loyalty.
- Executed targeted sales strategies to exceed quarterly performance goals consistently.
- Trained and mentored junior sales staff on effective communication techniques and product
- Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.
- Routing over 100 Inbound and Outbound calls to the appropriate resources
- Trained and mentored junior sales staff on effective communication techniques and product knowledge.
- Developed customized presentations to address client needs and showcase product benefits effectively.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
Server/Hostess
Friends
Grayson, Georgia
07.2019 - 03.2020
- A positive attitude and ability to work with others
- Knowledge of the menu, with the ability to make suggestions.
- Experience providing excellent customer service in a fast-paced environment.
- Protecting establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
- Obtaining revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
- Developed strategies for upselling menu items, increasing overall sales performance.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Managing 6 to 10 plus tables simultaneously during peak hours
Sales Associates
Claires
Snellville, Georgia
04.2016 - 12.2019
- Enhanced customer experience through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for sales promotions.
- Addressed customer inquiries and resolved issues to maintain high satisfaction levels.
- Trained new sales associates on product knowledge and effective selling techniques.
- Conducted daily cash register operations, maintaining accuracy in transactions and reporting.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Exceeding targets, increasing conversion rates or driving high-value transactions through upselling and cross-selling sales by 10%.
Education
High School Diploma - Entrepreneurship and Photography
Grayson Technical At Grayson High School
Loganville, GA05.2020
Skills
- Experienced with Microsoft Office applications
- Logical evaluation
- Strategic issue analysis
- Effective team collaboration
- Strategic prioritization abilities
- Responsive to shifting priorities
- Technology Skills
- Proficient in organization
- Problem solving skills
- Effective patience
- Skilled in digital technologies
- Proficient in managing multiple tasks simultaneously
- Skilled in quickly learning new software applications
- Skilled in managing high-volume tasks
- Proficient in follow-up and communication
LANGUAGES
English
AWARDS
Grayson High School, Principal’s List of All A’s, Varsity Track & Field Top Athlete
Timeline
Call Center Representative
Gi North
01.2024 - 04.2024
Vip Guest Specialist
Alluvia (Cheetah)
12.2020 - Current
Sales Representative
Infocision
09.2020 - 01.2021
Server/Hostess
Friends
07.2019 - 03.2020
Sales Associates
Claires
04.2016 - 12.2019
High School Diploma - Entrepreneurship and Photography
Grayson Technical At Grayson High School