Summary
Overview
Work History
Education
Timeline
Generic

Imani Agbey

Seattle,WA

Summary

Results-oriented Assistant Property Manager with a proven track record in both luxury and multifamily developments, staff management, and optimizing occupancy rates. Seeking a challenging role to leverage exceptional leadership, sales, and customer service skills to drive leasing success and exceed expectations.

Overview

4
4
years of professional experience

Work History

Assistant Property Manager

Thrive
01.2024 - Current
  • Assisted in developing annual operating budgets and forecasts, as well as sales and marketing plans.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Managed delinquency by negotiating and successfully evicting non-paying tenants
  • Completes month-end procedures and reports including deposit accounting, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
  • Hit property occupancy and leased goal and maintained 95%
  • Developed new system for all MFTE applicants, resulting in under 2 week approval
  • Managed all tax-credit, low-income, affordable housing vouchers and collaborated with case workers to provide housing for all.
  • Verified income, assets, and expenses, and tracked files for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Conducts weekly market surveys, shops competition, and new developments.
  • Initiates and implements policies/procedures to maintain resident communications.
  • Completes P2P invoicing procedures in a timely manner.
  • Joined corporate party planning committee - planning annual company party, summer picnic

Assistant Property Manager

Avenue5
03.2023 - 01.2024
  • Successfully managed delinquency by implementing effective rent collection strategies, resulting in reduction in outstanding rent payments
  • Conducted comprehensive market surveys and competitive analysis to adjust rental rates, attracting new tenants and increasing occupancy rates by 10%
  • Collaborated with corporate clients to provide tailored rental solutions, resulting in increase in corporate rentals and improved revenue
  • Assisted in lease administration, including drafting, renewals, and terminations, ensuring compliance with legal regulations and company policies
  • Coordinated property maintenance activities, responding promptly to tenant requests and minimizing property downtime
  • Managed relationships with vendors and contractors, negotiating contracts and ensuring quality work within budget constraints
  • Maintained accurate records of property-related documents, ensuring compliance with industry standards and regulations
  • Provided exceptional customer service to tenants, addressing their concerns and inquiries promptly to maintain high tenant satisfaction levels.

06.2022 - 08.2023
  • Provided expertise in marketing and pricing recommendations, driving leasing absorption and rent growth
  • Collaborated with supervisor to review unit turn requirements before move-ins
  • Generated leads through proactive outreach and consistent follow-up, achieving high leasing absorption
  • Maintained exceptional standard for leasing office, tour path, and model apartments
  • Hosted and assisted in organizing resident events to enhance resident satisfaction
  • Completed training provided by company in areas such as accounting, fair housing, marketing, and customer service
  • Conducted final inspections of apartments before new move-ins and completed move-in paperwork with residents
  • Managed lead database using CRM software and completed guest cards
  • Consistently met or exceeded leasing goals and conducted competitive property research
  • Implemented Resident Retention plan to enhance tenant satisfaction.

Shift Supervisor

Starbucks
10.2020 - 10.2022
  • Dedicated to upholding Starbucks' commitment to excellence in all facets, including preparation of beverages, presentation of products, delivery of exceptional customer service, and adherence to stringent sanitization standards
  • Proficient in efficiently serving beverages in fast-paced environment, with track record of engaging with high volume of customers during each shift
  • Known for consistently providing top-tier customer service, characterized by strong communication and teamwork skills, and capable of seamlessly transitioning between various roles and shifts as needed.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Maximized team productivity by expertly delegating tasks to my partners.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

BBA - Business Administration

Arizona State University
Tempe, AZ
05.2024

Associate of Arts -

Pierce College
Lakewood
06.2021

High School Diploma -

Steilacoom High School
Steilacoom, WA
06.2021

Timeline

Assistant Property Manager

Thrive
01.2024 - Current

Assistant Property Manager

Avenue5
03.2023 - 01.2024

06.2022 - 08.2023

Shift Supervisor

Starbucks
10.2020 - 10.2022

BBA - Business Administration

Arizona State University

Associate of Arts -

Pierce College

High School Diploma -

Steilacoom High School

Similar Profiles

CREATE PROFILE
Imani Agbey