IMANI D'ANGELO

Pracepioing architecture

• Developed, documented and implemented solution architectures for enterprise systems.
• Provided technical guidance to other team members in the development of solutions.
• Designed and developed high performance, scalable application architectures.
• Analyzed existing systems and identified gaps between current system capabilities and customer requirements.
• Created detailed design documents that outlined system architecture, security measures, data models and integration points with other systems.
• Assisted in troubleshooting complex issues related to software applications or infrastructure components.
• Performed capacity planning to anticipate future needs and optimize resource utilization across various platforms.
• Maintained up-to-date knowledge of industry trends and advancements in technology.
• Implemented DevOps principles within the organization's environment to enable faster delivery cycles.

• Prepared official correspondence; monitoring, preparing, and validating requests for promotions, reduction, assignment and reassignment
• Preparing and issuing identification tags and Common Access Cards Processing and validating personnel information contained on requests for security clearance determination, validating personnel records for annual review.
• Assisting in determining promotion and professional education eligibility, assisting the pay branch with service member pay issues and inquiries
• Maintained confidential personnel files in accordance with applicable laws and regulations.
• Conducted investigations into workplace complaints or grievances raised by Soldiers.
• Provided advice and counsel on solider's relations issues ranging from attendance problems to harassment claims.

• Managed user access for Jira Cloud and Confluence In JSM configured portal screen and end-user view In JSM using best practices for configuring a project to the business need to include complex workflows, screens, custom fields, and field configuration
• Led the development of and executed of a new Change
  Advisory Board process and Jira Project.
  Developed a new standardized helpdesk workflow, SLA policies and standard automations to help the service desk agents work more efficiently. Then lead the implementation to train service desk agents and roll the change out to 52 Jira Service Management desks.
• Developed and implemented new standardized reporting dashboards to monitor SLA breaches and time in status for the leads of 52 Jira Service Management desks utilizing Custom Charts for Jira.
• Led the development of a Digital Products Advanced
  Roadmaps plan of the initiatives the team are working on.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Provide accurate information on IT products or services, Created dashboards for the team using JSM Cleaning up implementations, eliminating duplication, organizing the screens using best practices Troubleshot employee concerns and recommended corrective actions to resolve issues.
• Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.