Imani Bennett
Lakeland,FL
Summary
Appreciated for the ability to work independently, as well as on a team. Proven ability to communicate effectively. A reliable and enthusiastic professional capable of providing quality service.
Overview
6
6
years of professional experience
Work History
Full-Time Library Technical Assistant
Lakeland Public Library
07.2024 - Current
- Enhanced library user experience by providing efficient technical assistance and support in various library operations.
- Managed scheduling of meeting rooms and study spaces within the library facility according to established guidelines.
- Assisted with the planning and execution of special events or activities within the library, creating a sense of community among patrons and staff alike.
- Assisted patrons with operation of library photocopiers, and audio/visual equipment.
- Supported interlibrary loan processes by coordinating requests between different institutions for resource sharing purposes.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Managed the library's book-by-mail program by checking in, packaging, and shipping WestBmail materials to patrons.
- Provided research support to patrons, guiding them in their use of databases, reference materials, and online resources.
- Handled circulation desk operations, providing exceptional customer service while accurately processing checkouts and returns.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered questions from patrons and helped to find desired materials.
- Located library materials, resources and technologies to fulfill patron requests.
- Collected fees, fines and donations for balanced library finances.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Supported operations by assisting with additional tasks as needed, demonstrating flexibility and teamwork skills.
- Gained experience in handling and preparing bank deposits
Part-Time Library Technical Assistant
Lakeland Public Library
11.2022 - 07.2024
- Catalogued and sorted books and library materials.
- Maintained and updated patron records in library system database.
- Showed patrons where to find library resources and collected equipment, reference pieces and other items.
- Kept library shelves and printed materials well-stocked and organized according to established system.
- Knowledgeable of library photocopiers, microfiche and audio/visual equipment.
- Helped patrons to complete forms for library card issuance.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Located desired customer items through interlibrary loan system and coordinated deliveries.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Part-Time Retail Sales Associate
Cracker Barrel Old Country Store Inc
09.2019 - 11.2023
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Issued receipts and processed refunds, credits or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
- Used POS system to process sales, returns, online orders and gift card activations.
- Supported efficient and timely replenishment of sales floor merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved perfect attendance and on-time record.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Effective liaison between customers and internal departments.
Part-Time Fulfillment Associate
Bealls Florida
11.2020 - 05.2021
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Created and enforced detailed organization processes to increase quality and service standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Interacted with guests in friendly and knowledgeable way.
Part-Time Sales Associate
Catherines
10.2018 - 03.2020
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped customers complete purchases, locate items and join reward programs.
- Folded and arranged merchandise in attractive displays to drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Seasonal Sales Associate
Claire's
11.2018 - 02.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Achieved perfect attendance and on-time record.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
BA - English
Ashford University
San Diego, CA01.2020
Certificate -
Rollins College Upward Bound
Winter Park, FL05.2015
Honors -
Edgewater High School
Orlando, FL05.2015
Skills
- Sales expertise
- Store closing
- Point of Sale Knowledge
- Guest Services
- Microsoft applications
- Self-motivated professional
- Teamwork
- Creative writing
- Literature analysis
- Interlibrary loan coordination
- Books by mail
- Circulation services
- Written and oral communication
- Time management
- Research support
Volunteer Experience
- Thrift Store Organizer, Hands On Orlando-The Mustard Seed, Orlando, FL 6/2012 & 2013
- Teen Advisory Board, Winter Park Public Library book selection and teen events 2011
- Sustainability Projects Volunteer, Rollins College Campus 6/2014
- Wiener dog race 2015
- Adoption day events, PetSmart 2015
- SPCA trained animal care attendant 2/2018- 9/2018
Writing Experience
- Microsoft Office: Proficient in Word; Experience with PowerPoint, Publisher, Excel
- Well versed in: copyediting, transcription/editing of interviews, and proofreading
- Writing Experience: short stories, biographies, essays, editorial pieces, research reports, and creative print
- Awarded Silver Key: The Scholastic Art & Writing Awards of 2013
Timeline
Full-Time Library Technical Assistant
Lakeland Public Library
07.2024 - Current
Part-Time Library Technical Assistant
Lakeland Public Library
11.2022 - 07.2024
Part-Time Fulfillment Associate
Bealls Florida
11.2020 - 05.2021
Part-Time Retail Sales Associate
Cracker Barrel Old Country Store Inc
09.2019 - 11.2023
Seasonal Sales Associate
Claire's
11.2018 - 02.2019
Part-Time Sales Associate
Catherines
10.2018 - 03.2020
BA - English
Ashford University
Certificate -
Rollins College Upward Bound
Honors -
Edgewater High School
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