Imani Brooks
Jacksonville,NC
Summary
From customer service, to patient interaction; I have a great care for implementing effective work strategies to drive a company base growth and retention. Reliable and positive, consistently promoting customer loyalty, satisfaction, and attention to individual needs. Knowledgeable in medical terminology, medical tools, medicine and treatment options. Dedicated and dependable relationship-builder with excellent organizational strengths and a superior work ethic. Detail-oriented team player with strong organizational skills, capable of successfully managing multiple projects simultaneously with accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, time management, and problem-solving abilities. I am an organized and dependable candidate willing to take on additional responsibilities to meet team goals!
Overview
12
12
years of professional experience
Work History
Northwell Health Telescriptionist
Scribe America
04.2023 - Current
- Expanded clientele base through effective networking and relationship-building efforts.
- Demonstrated strong ethics and integrity within all aspects of work while adhering strictly to industry compliance standards.
- Utilized advanced technology tools for efficient management of client databases, schedules, and documentation.
- Kept accurate records of patients' care, condition, and progress.
- Reduced patient anxiety through effective communication and active listening skills.
- Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
- Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
- Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
- Participated in ongoing professional development opportunities to stay current with industry trends, contributing to enhanced service delivery.
- Reduced the incidence of preventable complications by assisting with routine health screenings and assessments.
- Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
- Assisted with diagnostic procedures, ensuring timely results and accurate diagnosis.
- Ensured continuity of care by maintaining thorough records of patient interactions, interventions, and outcomes.
- Contributed to a decrease in patient wait times by managing appointment scheduling and check-in procedures efficiently.
- Collaborated with other healthcare professionals to provide comprehensive services tailored to each individual''s needs.
- Provided emotional support to patients and families, fostering a more comfortable healthcare environment.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Maintained up-to-date knowledge of medical terminology, diagnostic procedures, and treatment options to ensure accurate representation during simulations.
- Continuously updated personal knowledge about surgical procedures, medical terminology, and relevant software systems through professional development opportunities.
- Enhanced translation accuracy by conducting thorough research on medical terminology and concepts.
- Provided ongoing guidance and support to patients navigating the complex healthcare system by delivering clear explanations of medical terminology, treatment options, and available resources.
- Maintained strong education of medical terminology and information regarding medications.
- Exhibited strong analytical skills in deciphering complex medical terminology and abbreviations, ensuring accuracy in healthcare documents for patient safety and optimal care outcomes.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
Beauty Advisor
JCPenney
01.2022 - Current
- Developed strong rapport with customers and created positive impression of business.
- Met sales goals and increased sales by 10%. Supporting organizational health through consistent and reliable service.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Recommended complementary purchases to customers, increasing revenue.
- Trained new staff in product knowledge and customer service protocols.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Followed up with customers to increase satisfaction with purchases and services.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Managed efficient cash register operations.
- Recommended specific hair and beauty products to meet individual customer needs.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained counter and display areas for cleanliness and organization.
- Monitored customers for signs of security concerns and escalated issues to management.
English Language Teacher
Comunidad De Niños Montessori
05.2021 - 10.2021
- Sponsored several student activities and clubs, dedicating over [Number] hours per week outside regular school hours.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Performed data entry to input student grades and attendance records with [Software].
- Graded students work based on completion, timeliness and accuracy and kept detailed records of grades.
- Planned lessons for classroom of 30 students.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Identified students struggling with material and made arrangements to meet one-on-one during study hall or other time periods to provide additional instruction in one-on-one environment.
- Successfully improved Spanish speaking students' English grammar and vocabulary levels through written and interactive activities.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Held parent-teacher conferences to communicate sensitive issues with parents.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Evaluated student progress to offer recommendations for further development.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Tutored and assisted students to help with English language comprehension and mastery.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Prepared, administered and corrected weekly tests and examinations to observe student overall performance.
Seasonal Worker
Carowinds
09.2017 - 11.2017
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Built and established positive relationships with patrons, team members and supervisors.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Set up promotional displays and equipment for special events and activities.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
CNA Volunteer
Onslow Memorial Hospital
10.2014 - 12.2014
- Applied clear and compassionate communication techniques to reduce patient anxiety and facilitate doctor visits.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collected surveys from patients to improve patient care procedures.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Monitored and supported maintenance of office and basic medical supplies.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Observed patients closely and informed supervisor of concerns and condition changes.
- Documented care actions by completing records and logs in medical software system.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported documentation of nurse and physician orders, serving as liaison with administrators regarding referrals and appointments.
- Organized and prioritized contents of medical record charts, maintaining data accuracy and availability.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Cashier
Popeyes® Louisana Kitchen
03.2013 - 06.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to customers, increasing revenue.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Stocked, tagged and displayed merchandise as required.
- Handled cash with high accuracy and took care to check bills for fraud.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
Bachelor of Arts - Health Communication
University of North Carolina At Charlotte
Charlotte, NC05.2020
Associate of Arts - Communication Studies
Coastal Carolina Community College
Jacksonville, NC05.2016
High School Diploma -
White Oak High School
Jacksonville, NC06.2014
Skills
- Customer Consultations
- Time Management Skills
- Dependable and Responsible
- Calm Under Pressure
- Operational Efficiency
- Credit and Cash Transactions
- Basic Computer Skills
- Persistent and Resilient
- Hybrid and Remote Working
- Records Maintenance
- Microsoft Windows
- Efficient and Detail-Oriented
- Instructional Strategies
- Quality Patient Care
- Register Opening and Closing
- Beauty Routine Advice
- Strong Organizational Skills
- Time Management
- Team Collaboration
- Sales Records Management
- Cash Counting
- Goal-Setting and Achievement
- Upbeat and Positive Personality
- Healthcare Information
- Mobile Devices
- Makeup Application
- Strategy and Execution
- Building Customer Loyalty
- Problem-Solving
- Medical terminology knowledge
- Basic medical terminology
- Medical terminology proficiency
- Medical terminology specialist
Accomplishments
- Achieved a new store transition ( JCpenney Beauty) from a pervious store called SEPHORA through effectively helping with merchandising, signage, and MTO (Merchandise Transfer Out).
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Northwell Health Telescriptionist
Scribe America
04.2023 - Current
Beauty Advisor
JCPenney
01.2022 - Current
English Language Teacher
Comunidad De Niños Montessori
05.2021 - 10.2021
Seasonal Worker
Carowinds
09.2017 - 11.2017
CNA Volunteer
Onslow Memorial Hospital
10.2014 - 12.2014
Cashier
Popeyes® Louisana Kitchen
03.2013 - 06.2013
Bachelor of Arts - Health Communication
University of North Carolina At Charlotte
Associate of Arts - Communication Studies
Coastal Carolina Community College
High School Diploma -
White Oak High School
Similar Profiles
Emily TreacyEmily Treacy
Ambassador and Telescribe at Scribe AmericaAmbassador and Telescribe at Scribe America
Medina BashardostMedina Bashardost
Emergency Department Medical Scribe at Scribe AmericaEmergency Department Medical Scribe at Scribe America
Brett SargentBrett Sargent
Medical Scribe at Scribe AmericaMedical Scribe at Scribe America