Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Imani Calloway

Milwaukee

Summary

Dynamic professional with extensive experience in pharmacy operations at Walgreen's Pharmacy, excelling in regulatory compliance and medication verification. Proven track record in enhancing customer service and training staff, while effectively managing inventory and payroll processes. Adept at strategic thinking and problem-solving, ensuring high standards of accuracy and efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
Milwaukee
09.2024 - Current
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Organized work areas so that everything was easily accessible when needed.
  • Verified accuracy of medication labels before they were dispensed to customers.

Assistant Manager

Walgreen's Drug Store
Milwaukee
03.2021 - Current
  • Ensured compliance with safety regulations and company policies.
  • Communicated regularly with customers to gain insights into their needs.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Monitored employee attendance records, timekeeping, and payroll information.

Assistant Store Manager

Windsor Fashions
Milwaukee
11.2018 - 11.2020
  • Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Provided training to new employees on company policies and procedures.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Supervised cash handling processes to ensure accuracy of transactions.

Supervisor

Charlotte Russe
Milwaukee
08.2016 - 11.2018
  • Developed strategies to improve team performance and productivity.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Trained new employees on company policies and procedures.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.

Customer Service Manager

Walmart
Milwauk
07.2014 - 08.2016
  • Developed policies and procedures related to customer service operations.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Ordinary Seaman

United States Navy, Unit
Milwaukee
02.2014 - 06.2014
  • Attended to safety precautions during loading and unloading operations.
  • Performed daily inspections of lifeboats and survival craft to ensure they are fit for use in an emergency situation.
  • Responded promptly to orders given by officers in charge.
  • Followed instructions from Commanding Officer.

Education

High School Diploma -

Wisconsin Virtual Academy
Milwaukee, WI
05-2013

Some College (No Degree) - Digital Communications And Multimedia

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Regulatory compliance
  • Medication verification
  • Inventory management
  • Label accuracy
  • Pharmacy operations
  • Customer service
  • Payroll
  • Sales tracking
  • Effective communication
  • Problem solving
  • Point-of-sale systems
  • Employee training
  • Performance evaluation
  • Timekeeping administration
  • Recruitment and hiring
  • Multitasking and organization
  • Time management
  • Workload management
  • Strategic thinking

Affiliations

  • music, reading, video games, camping, hiking, modeling, sewing, etc.

Accomplishments

  • Champion of CHampions Award 2023 (Walgreens)

Certification

  • Pharmacy Technician Certification Board/ Certificate #30299165, Received: March 7, 2025, Expires: March 31, 2027

References

References available upon request.

Timeline

Pharmacy Technician

Walgreen's Pharmacy
09.2024 - Current

Assistant Manager

Walgreen's Drug Store
03.2021 - Current

Assistant Store Manager

Windsor Fashions
11.2018 - 11.2020

Supervisor

Charlotte Russe
08.2016 - 11.2018

Customer Service Manager

Walmart
07.2014 - 08.2016

Ordinary Seaman

United States Navy, Unit
02.2014 - 06.2014

High School Diploma -

Wisconsin Virtual Academy

Some College (No Degree) - Digital Communications And Multimedia

Milwaukee Area Technical College

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