Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imani Carter

Detroit,USA

Summary

Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.

Overview

10
10
years of professional experience

Work History

Clinical Service Representative

HFHS
04.2023 - Current
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Production Operator/Team Leader

FCA LLC
02.2013 - 01.2023
  • In charge of a team of 8 people, setting up daily tools needed, making sure all computers are on and properly working before the shift starts, making sure everyone is scheduled correctly every two weeks
  • Reporting all accidents, down time, material errors, supplies needed to be restocked
  • Making sure everyone on my team daily needs were met and having a good day.

Box Office Supervisor

Lighthouse Immersive
05.2022 - 11.2022
  • Answering tickets, responding to COD request
  • Assisting patrons on site, setting up scanners, Television and POS systems daily, making sure any ticketing problems are resolved, doing nightly reports, closing down and securing the box office nightly.

Sales Assistant

DTLR
01.2020 - 08.2022
  • Helping customers find items their looking for in their sizes, making sure the store is organized daily.

Cage Cashier

MGM Grand
02.2022 - 05.2022
  • Assist patrons with cashing in TITO tickets and poker chips, getting registered for player’s accounts
  • Cashing in large sums of money in exchange for chips to play.

Claims CSR

Accenture
03.2021 - 12.2021
  • Assist with processing and problem solving State of Michigan Unemployment claims.

Education

High School Diploma -

Martin Luther King Jr. Senior High School
Detroit, MI
06.2012

Skills

  • Attentive to details, great communicator, easy to work with, experienced at leading a team, on time and dependable, people person, put my best foot forward in everything I do
  • Compassionate Patient Care
  • Effective Listening and Communication
  • Punctual and Hardworking
  • Document Filing
  • Verbal and Written Communication
  • Office Supplies and Inventory
  • Patient Privacy
  • Customer Inquiries
  • Problem Resolution
  • Telephone Etiquette
  • Patient Health Information Access

Timeline

Clinical Service Representative

HFHS
04.2023 - Current

Box Office Supervisor

Lighthouse Immersive
05.2022 - 11.2022

Cage Cashier

MGM Grand
02.2022 - 05.2022

Claims CSR

Accenture
03.2021 - 12.2021

Sales Assistant

DTLR
01.2020 - 08.2022

Production Operator/Team Leader

FCA LLC
02.2013 - 01.2023

High School Diploma -

Martin Luther King Jr. Senior High School

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Imani Carter