Summary
Overview
Work History
Education
Skills
Timeline
Generic

IMANI CHARLES

Branson,MO

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Uses Independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Assistant General Manager

Americinn by Wyndham
10.2017 - Current
  • Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
  • Guaranteed top-notch service standards and memorable customer experiences for every guest
  • Assisted with recordkeeping, payroll administration and accounts payable
  • Planned and executed safety, security and quality policies to drive maximum operations
  • Analyzed results and trends and prepared action plans to leverage strengths and address areas of opportunity.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Skilled at working independently and collaboratively in team environment

Payroll Specialist

KMC Plumbing
05.2017 - 09.2017
  • Followed money handling guidelines to verify check total, monitor tip disbursement and manage cash drawer
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Resolved payroll discrepancies quickly and successfully.
  • Reviewed time records for employees to verify accuracy of information.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Human Resources Manager

Mr.T Auto Supply, Oho Rios
09.2016 - 02.2017
  • Offered guidance and counseling to managers and employees regarding recruitment, employee performance and complaint investigation
  • Coordinated and led new hire orientations and benefits meetings
  • Provided subject matter expertise to managers regarding selection procedures
  • Oversaw and managed appraisal system geared towards driving high performance
  • Supported development and implementation of progressive discipline process and corrective action determination.

Team Lead

Mr. White Hardware Supply
03.2015 - 01.2017
  • Modeled exemplary behavior and standards to inspire staff members
  • Assessed team work spaces, identified safety concerns and removed hazards
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement
  • Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
  • Recognized employee strengths, improvements and outstanding contributions
  • Coached new employees struggling with specific tasks.
  • Directed and supervised team of 10 engaged in various task.

Education

Some College (No Degree) - Customs and Immigration

Caribbean Maritime University
Kingston Jamaica

Diploma - Social Sience

St.Hilda's Diocesan High School
Jamaica
09.2012

Skills

  • Operations management
  • Workflow coordination
  • Hiring and recruitment
  • Employee scheduling
  • Employee relations
  • Profit and Loss Accountability

Timeline

Assistant General Manager

Americinn by Wyndham
10.2017 - Current

Payroll Specialist

KMC Plumbing
05.2017 - 09.2017

Human Resources Manager

Mr.T Auto Supply, Oho Rios
09.2016 - 02.2017

Team Lead

Mr. White Hardware Supply
03.2015 - 01.2017

Some College (No Degree) - Customs and Immigration

Caribbean Maritime University

Diploma - Social Sience

St.Hilda's Diocesan High School

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IMANI CHARLES