Imani Chavis
Durham,NC
Summary
To use my knowledge and skills to gain practical exposure and understand the inner workings of the company. I'd like to learn on the job and grow individually that will make a considerable difference to the company and help in their consequent success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Virtual Benefit Verification Specialist
AmerisourceBergen
, Remote
11.2022 - 03.2023
- Reviewed and verified health insurance benefits for patients prior to their scheduled appointments.
- Collaborated with medical staff to ensure accuracy of patient records and eligibility for services.
- Maintained accurate records of all verifications, including date of service, procedure codes, diagnosis codes.
- Resolved customer inquiries regarding benefit eligibility in a timely manner.
- Assisted customers in understanding their benefits package and how it relates to their individual needs.
- Provided assistance with claims processing when needed, including filing appeals as necessary.
- Monitored changes in regulations related to healthcare benefits verification processes and procedures.
- Created reports for management on trends in benefit utilization and identified areas for improvement.
- Processed requests from physicians' offices for pre-authorization of tests or treatments.
- Managed correspondence between patients, providers, and payers regarding authorization status.
Remote Technical Support Representative
Empereon Constar
Remote
03.2021 - 03.2022
- Resolved issues for customers that were related to software, hardware, internet, and various networks through to resolution
- Followed up with customers to ensure the problem is resolved
- Provided support in the form of various procedural documentation
- Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Greeted customers and responded to inquiries in a timely manner.
- Answered phone calls and directed them to appropriate personnel.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
Environmental Specialist Technician
UNC Healthcare
Chapel Hill, North Carolina
03.2020 - 07.2020
- Notify managers concerning the need for major repairs or additions to building operating systems
- Set up, arrange, and remove decorations, tables, chairs, and ladders to prepare facility areas for events such as banquets and meetings
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Participate in safety and health program activities, including immediately reporting hazards, unsafe work practices, and incidents to supervisors or a safety committee.
- Assessed environmental impacts of projects or activities to ensure compliance with relevant regulations.
- Conducted field investigations to collect data on air and water quality, soil contamination, and other environmental conditions.
EKG Monitoring Technician/ Clinical
Duke Regional Hospital
Durham, North Carolina
08.2019 - 12.2024
- Performed standard EKG testing, respond to code blue, rapid response, and other related exams on patients according to hospital standards and policies
- Monitor patients during procedure and report any abnormal findings to physician
- Performed clerical receptionist duties such as filing, photocopying, transcribing, and faxing
- Maintaining the record of the patients as well as the confidentiality of the reports.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Education
Certified EKG Monitoring Technician -
Durham Technical Community College
12-2019
High School Diploma -
Hillside High School
06-2015
Bachelor of Science - Psychology
North Carolina Central University
05-2025
Skills
- EKG/ECG Administration
- Advanced Medical Terminology
- Skilled Problem Solver
- EPIC/ Maestro Care Proficient
- Documentation
- Procedural Assistance
- Computer Proficient
- Extensive ER Experience
- Clinical Training
- CPR/ BLS Certified
- Charting
- Administrative/ Clerical Skills
- Technical Support
- Medicaid Knowledge
- Issue Resolution
- Claims Processing
- Policy And Procedure Modification
- Patient Contact
- Insurance Plan Verification
- Medical Insurance Understanding
- Data Verification
Timeline
Virtual Benefit Verification Specialist
AmerisourceBergen
11.2022 - 03.2023
Remote Technical Support Representative
Empereon Constar
03.2021 - 03.2022
Environmental Specialist Technician
UNC Healthcare
03.2020 - 07.2020
EKG Monitoring Technician/ Clinical
Duke Regional Hospital
08.2019 - 12.2024
Certified EKG Monitoring Technician -
Durham Technical Community College
High School Diploma -
Hillside High School
Bachelor of Science - Psychology
North Carolina Central University
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