Summary
Overview
Work History
Education
Skills
Timeline
Generic
Imani Cousin

Imani Cousin

Houston,TX

Summary

I have gained experience in many different departments over my work career and one thing that connects them all is communication. Being able to make the customer feel welcome and special is very important and helping them with any questions they may have is my priority. Also, having good communication with your fellow coworkers is what allows for a hard-working and enjoyable environment. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Hostess

Bungalow Downtown Dining
09.2023 - Current
  • Maintained energy and enthusiasm in fast-paced environment
  • Offered friendly and efficient service to customers, handled challenging situations.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Concierge

Puttery
08.2022 - 04.2023
  • Maintained energy and enthusiasm in fast-paced environment
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Offered friendly and efficient service to customers, handled challenging situations.

Server

Pappadeaux's Seafood Kitchen
01.2022 - 08.2022
  • Cultivated warm relationships with regular customers
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Bussed and reset tables to keep dining room and work areas clean.

Hostess

Taste Bar + Kitchen
08.2021 - 12.2021
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
  • Answered customer questions about hours, seating and menu information
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

Freshman -

University of Houston

Associate of Arts - Business

Houston Community College
Houston, TX

Diploma -

Glenda Dawson High School
Pearland, TX
05.2021

Skills

  • Can operate OpenTable SevenRooms POS
  • Reservations Management
  • Phone Etiquette
  • Food Preparation and Safety
  • To-Go Order Preparation

Timeline

Hostess

Bungalow Downtown Dining
09.2023 - Current

Concierge

Puttery
08.2022 - 04.2023

Server

Pappadeaux's Seafood Kitchen
01.2022 - 08.2022

Hostess

Taste Bar + Kitchen
08.2021 - 12.2021

Freshman -

University of Houston

Associate of Arts - Business

Houston Community College

Diploma -

Glenda Dawson High School
Imani Cousin