Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Imani Cousley

ATLANTA

Summary

Hello, My name is Imani Cousley, I am extremely pleased to be considered for this position! I am currently enrolled in online courses for Business Marketing and Management at Georgia State University. I am available to work four days a week with flexibility for some evening shifts. I have been in the restaurant industry for about 3 years now, and I am searching for a new opportunity. I am amazing when it comes to social scenarios and customer service is always my top priority. I also understand how important it is to multi-task, especially when every seat in the restaurant is full. I am seeking a professional environment with clear communication. I have a very high work ethic and will do everything on my end to make sure my employment runs smoothly. I am currently looking for employment that is more focused on customer service and catering to customer needs.

Overview

6
6
years of professional experience

Work History

Store Trainer

Toastique
01.2025 - 08.2025
  • Trained new hires to be efficient and reliable store members and team additions.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Worked alongside business leader to deploy new training strategies.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Waitress

Cafe Intermezzo
10.2022 - 11.2024
  • -Introducing a selection of foods, coffees, wines, and cheesecakes to customers to create a comfortable and exceptional dining experience.
  • -Assisted in the opening and closing of the restaurant which included restocking, filling ice, making sanitizer buckets, making sweet tea/house coffee, etc.
  • -Cleaning up customer spills, putting down a hazard sign immediately after any accidents
  • -Presenting and opening a variety of wines for the customers to enjoy. Recommending wine pairings to go with the meal
  • -Managing the timing of the drinks, foods, and desserts in a fast-paced environment to ensure guest satisfaction.
  • -Quickly addressing any issues that may arise with the utmost respect in order to maintain a positive customer relationship
  • -Having a high knowledge of European foods such as bruschetta, Belgian waffles, crepes, brie, tortellini, and many more
  • -Collaboration with kitchen staff and fellow servers when it is busy so that everything ran smoothly for the customers

Waitress

No Mas Cantina
05.2021 - 09.2022
  • -Serving customers authentic, large plates of traditional Hispanic foods. It was extremely important here to serve the food within the first 5 minutes of it being in the window so it could be served with visible steam still coming on the plate or fajita board.
  • -Upselling the large variety of frozen margaritas that were provided. This would add an additional $20-35 to the check.
  • -Thoroughly sweeping sections every 2 hours so that customers would enjoy a clean dining experience.
  • -Preparing the fresh ingredients such as salsa, lemons, and limes before opening every day.
  • -Creating a festive and vibrant experience to enhance the restaurant's colorful atmosphere.
  • -Having precise menu knowledge of cultural foods that are associated with Hispanic culture.
  • -Recommending traditional desserts such as flan, tres leches, and churros.

Store Associate

Abercrombie and Fitch
02.2020 - 05.2021
  • -Assisting customers with product selection that matched their sizes, level of comfortability, and style
  • -Providing information about current sales or store promotions to ensure that the customer would receive the right deals
  • -Upselling items or suggesting additional items to increase sales
  • -Completing sales register transactions with both efficiency and accuracy, being able to move the line forward at the busiest hours.
  • -Promoting brand loyalty rewards programs and encouraging customers to sign up for store cards and newsletters so they can be kept up to date with merchandise.
  • -Folding and restocking clothing on desks, tables, and store racks, unpacking new inventory shipments which called for earlier shifts (usually 5-6AM)
  • -Maintaining visual displays such as mannequins, window displays, and store signs. Checking that all of these are up to date before opening every morning.
  • -Monitoring theft in areas such as fitting rooms, behind clothing racks, or in other parts of obscure areas of the store. Reporting theft cases to loss prevention officers or managers.

Education

Bachelor's Degree - Business Management and Marketing

Georgia State University
Atlanta, GA
08.2025

Skills

  • Store operations
  • Merchandise planning
  • Staff scheduling
  • Computer skills

Awards

"Server of the Month" DECEMBER 2021 : No Mas! Cantina. Awarded to those who exceed in customer service and sales for the month. Promoted to team lead shortly after., "Customer Service Excellence Award" APRIL 2023: Cafe Intermezzo Awarded to those who have received 10 or more great customer service reviews in person and online.

Timeline

Store Trainer

Toastique
01.2025 - 08.2025

Waitress

Cafe Intermezzo
10.2022 - 11.2024

Waitress

No Mas Cantina
05.2021 - 09.2022

Store Associate

Abercrombie and Fitch
02.2020 - 05.2021

Bachelor's Degree - Business Management and Marketing

Georgia State University

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