Summary
Overview
Work History
Education
Skills
Timeline
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Imani Day

Fresno,CA

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

8
8
years of professional experience

Work History

Case Manager Supervisor

3rs THP+FC
06.2023 - Current
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Provided leadership, guidance and support to staff members.
  • Utilized grant writing skills to secure additional program funding.
  • Increased client satisfaction with services by closely monitoring progress and adjusting case plans as needed.
  • Streamlined internal communication processes, ensuring timely updates on client progress and facilitating better decision-making among staff members.
  • Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
  • Served as an advocate for clients'' rights, working diligently to ensure their voices were heard and respected throughout the case management process.
  • Facilitated individual and group sessions to promote positive behavior change for clients.

Child Care Worker- STRTP

Promesa Behavorial Health
01.2022 - 06.2023
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Documented client progress in confidential files.
  • Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
  • Led psychoeducational groups on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
  • Implemented crisis intervention plans to support client safety.
  • Fostered safe and supportive living environment, conducting regular safety checks and updates.
  • Reduced instances of aggressive behavior in patients by implementing non-confrontational communication techniques.

Instructor 1 Adult Day Program

Central Valley Training Center
05.2020 - 01.2021
  • Led educational workshops for clients aimed at enhancing life skills such as budgeting, meal planning, personal hygiene management.
  • Maintained cleanliness of facilities, adhering to strict sanitation standards for the health and safety of clients.
  • Communicated effectively with supervisors regarding emerging issues or concerns impacting program operations or client welfare.
  • Developed strong rapport with clients and their families, serving as an empathetic listener and trusted advocate.
  • Assisted with personal hygiene, bathing and dressing.
  • Assisted clients with daily living tasks, fostering greater independence and selfsufficiency.
  • Supported medication management by administering prescribed medications according to established protocols.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided crisis intervention as needed, offering appropriate support to maintain a safe environment for all participants.

Girls Group Home Mentor

3rs Group Home Inc.
12.2016 - 05.2020
  • Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
  • Enhanced mentee performance by providing personalized guidance and support.
  • Served as role model for mentees by demonstrating strong values and ethical standards.
  • Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
  • Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
  • Collaborated with teachers, counselors and administrators to foster access to resources and support.
  • Boosted mentee confidence and skillset with personalized guidance and constructive feedback.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Facilitated nightly medications. Ensured each client received the proper dosages per there diagnosis

Education

Bachelor of Arts - Psychology

University of California- Fresno, CA
Fresno, CA
05.2023

High School Diploma -

Innovations Internatio Charter School
Las Vegas, NV
06.2014

Skills

  • Client Advocacy
  • Program Planning
  • Positive Attitude
  • Case Documentation
  • Emotional awareness
  • Staff Management
  • Recruitment
  • Needs Assessment
  • Professional Demeanor

Timeline

Case Manager Supervisor

3rs THP+FC
06.2023 - Current

Child Care Worker- STRTP

Promesa Behavorial Health
01.2022 - 06.2023

Instructor 1 Adult Day Program

Central Valley Training Center
05.2020 - 01.2021

Girls Group Home Mentor

3rs Group Home Inc.
12.2016 - 05.2020

Bachelor of Arts - Psychology

University of California- Fresno, CA

High School Diploma -

Innovations Internatio Charter School

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Imani Day