Imani Diggs
Raleigh,NC
Summary
Highly efficient worker, well established in fast-paced and challenging environments. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Crew Person – Server
McDonald’s
06.2016 - Current
- Worked front counter, drive-thru, and other areas
- Provided excellent customer service by greeting customers and meeting quality expectations
- Trained new team members on procedures, customer service, and sales techniques
- Assisted other team members to achieve goals
- Became familiar with products/limited-time deals to answer questions and make suggestions to address customers' needs
- Restocking Inventory of needed supplies such as condiments, cups, silverware, and ingredients
Office Assistant – Secretary
Langley Management
06.2015 - Current
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Interacted with customers by phone, email, or in person to solve problems/provide information
- Managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Completed clerical tasks such as filing, copying, and distributing mail
- Maintained and updated office records, both digital and physical
- Prepared and edited documents to produce precise, accurate, and professional communication
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time
- Prepared and monitored new employee Orientation
- Collaborated with various departments to complete assigned tasks
Education
Bachelor of Business Administration - Management
North Carolina Central University (NCCU)
Durham, NC05.2023
Skills
- Guest Satisfaction
- Product Promotion
- Organization and Time Management
- Crew Leadership
- Coaching and Training
- Restaurant Cleaning
- Proper Storage Procedures
- Safe Food Handling Practices
- Special Orders and Dietary Restrictions
- Inventory Counts
Timeline
Crew Person – Server
McDonald’s
06.2016 - Current
Office Assistant – Secretary
Langley Management
06.2015 - Current
Bachelor of Business Administration - Management
North Carolina Central University (NCCU)
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